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Am in the process of a frustrating overnight delivery issue. Shipped an overnight envelope from Kona to North Carolina on 12/15/15. No tracking or status updates made on Wednesday, Thursday or Friday. I call Thursday, no information could be provided. The package business I shipped from assured me it departed his facility. 4 days later it has finally updated to show departing Hawaii. No status for expected delivery. Calls to customer service is a joke. Talked with a supervisor. She could not get in touch with anyone at the hub. She could not tell me what steps the package would take next. She could not tell me when it might be expected to be delivered. The package is cei7for a legal transaction to complete on Monday. She could not give me another number to contact. I wish I had used FedEx!


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