Flag Dick's Sporting Goods Customer Service Review

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I ordered a pair of Men's Nike KB Mentality Basketball Shoes BLACK/ANTHRACITE online. What was shipped out was white with purple soles. Due to dress code restrictions this is unacceptable aside from the fact IT WAS NOT WHAT I ORDERED! The customer service representative I spoke with (Jonte) was very professional and well trained. She informed me that the black shoes were out of stock. So instead of the company sending me an email informing me of this so I could look elsewhere, they sent me something I didn't order or want. I stopped shopping at Dick's 5 years ago when an extended warranty was reneged on but thought maybe things had changed & would give you another chance. I see nothing has changed with the company. Things are still overpriced, the customer is an inconvenience and should take whatever crap you decide to ship out. I was offered a 20% off coupon by the nice representative however I declined because I will NEVER shop at your company again.

Signed,

An EXTREMELY DISSATISFIED EX-CUSTOMER


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