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I purchased my DeLong the coffee machine November 9, 2013. I paid almost $3000 for the unit. One year and a half later it started having problems. I've had it serviced twice. This morning it started malfunctioning again. Delong he does not want to replace the unit under warranty. All they do is they fix it and send it back. It works for little bit and then it breaks again. I have requested my money back. They refused. I wrote letters to the corporate office in the United States as well as to the corporate office in Italy . I don't know if this will rectify my situation. But I will never ever buy DeLonghi products again and I do not recommend anyone buying Delongi products. It is a waste of time and money


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