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NEVER fly American Airlines. As a citizen I am ashamed at the incompetence and gross negligence of their customer service and responsibility. Lost 3 bags and given the run around with conflicting stories from different representatives. Do they use pieces of paper to scribble things on and snail mail ? Or is this 2015 ?

No avenue left besides getting lawyers involved for a class action law suit similar to in 2010/2011. Let us get together and legally take this air line off the shelf.


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