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Purchased a new moto x 2nd gen in April 2015 from Motorola website. In less than one month I have two major problems:

1) phone will not lock when pressing the power button. This happens 20% of the time at least. 2) When I try to Power Off the phone, Power Off will not display. This happens 20 to 25% of the time. When it does PowerOff, yes I actually press Power Off on the screen when it does appear, the phone automatically reboots. So when I go to sleep at night, the phone is ON all night long charging.

Called Motorola on Friday, May 15. They said they would send out a replacement moto x but they had to hold $557. I received an email from FedEx on 5/15 stating delivery would be on Monday, 5/18. Waited all day on Monday and no phone nor Fedex driver. Late Monday night tracking changed to estimated delivery "N/A". No clue what "N/A" means.

Waited all day Tuesday, 5/19. No phone and no driver. I received an email from Motorola this morning stating "They have not received my phone." Of course they haven't, I haven't received the replacement phone. I want to be very clear....since I've had my moto x 2nd gen for less than one month, I want a NEW moto x 2nd gen, not a "like-new" or refurbished phone.



Two videos on what my phone is doing:




Chris Menard

Microsoft Office Master Instructor


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