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Received a Shoqbox for christmas, unit has poor battery life so I called Phillips. 6 times C.S. was disconnected ,in Philippines of course. I asked for a U.S. representative and was told "we cant do that". A total disregard of federal law here. Outsourcing not such a good option for them since all it did was pi** me off having to call back 6 times. Stay away from Phillips products until they get better customer service with rep"s in the U.S.A.


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