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I am a 68 yr old woman who changed my prescription coverage to Humana as of Jan. 2015 since they appeared to be cheaper than the one I had in 2014. January 2015, I received a letter from Humana explaining that one of my pain medications had to be approved in advance of being filled and advised me that my Pain Doctor had as well received a letter and he would have to call them directly.
Today 2/3/05, while in his office, he called the number given and was asked for my name, member number, his Med. number, and the medication involved. Prior to giving that information he specifically asked if he had the correct number for medication approval and the rep. said yes.
After having to repeat my last name three times (it is a common name and spelling commonly also known) he politely asked where she was located to which she wouldn't answer. Then after repeating himself several times as to names, numbers and then having to spell the prescription name three times, he asked if the prescription was approved. She said "NO" she doesn't have the authority to do that = and then he asked where she was located and she said the Phillipines!!!!
The whole conversation was almost 1/2 hour of valuable time that this physician could have been spending with not only me but other patients that are in severe pain daily!!!!
This prescription is not expensive, it is a generic brand and my previous carrier had no problem filling it!!!!
I just hope I can cancel this coverage - and if I can't I will definitely not EVER recommend or use them again!!!!
This company is awful and to make matters even worse they use reps that can't even speak English or understand and it appears they hope that patients AND Doctors will get tired of time spent on phone and will either give up or pay for prescriptions themselves!!!!!
This is such a SCAM!!


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