Flag Thrifty Car Rental Customer Service Review

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Reserved a car in April 2014 for a trip in October 2014 at the Dayton Airport. Arrived on 10/16 at Thrifty, only to wait an hour to find out they had no cars available. Thrifty offered to find me a car with another agency. They found a car for me at Hertz at double the rate. They gave me a form to submit along with my receipt to reimburse me for the additional cost. In November I sent the form in and later received a letter stating I would receive my reimbursement would come under a letter with a different. cover. I sent customer service an email on 12/4 asking for status on request. No response. I finally called customer service on 12/22 only to find out there has been a change in the accounting system and my request will be process in a few weeks. They said they are doing everything they can to assist me. The chance of me renting another vehicle from them is zero; but I am doing everything I can to consider them a option.


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