Flag Citi Mortgage Customer Service Review

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My home is financed thourgh CitiMortgage. It burned and was a total loss on May 20, 2014. I recieved the check for the insurance company 5 days later. I sent it to CitiMortgage for endorsement and received it back because their "policies and procedures" dictate they will release the money in increments to "protect their vested interest." They then sent a packet that had to be returned with the check. The packet was clearly geared towards a site built house. I called and explained that this was a manufactured home and as such several of the items simply did not apply and could not be done until I had my money. Returned the packet completed to the best of my abilities. They released 1/2 of the monies. The bank then held the payment for 10 days. (Federal banking laws). So about a month later, I finally had access to part of the funds. About once a week during this time, I would receive calls/letters asking for paid receipts, signed contracts, etc. Each time, I would call, explain again that it was a manufactured home and that I would not have this information until certain things happened. The middle of July, after looking at several homes, I placed a purchase order for a new home to be built. I made a down payment. I sent a copy of the down payment and the check and receipt to CIti. The purchase order clearly states that the home will NOT be delivered until it is paid in full. I was told by Nathan that when I needed the rest of the money, just call and it would be released. Well, my new home is finished, so I called last Monday to get my money released. I was told they would need to do an inspection. I AGAIN went over the whole manufactured home situation, and that the house could be inspected at the factory. (It is local) I was told they would inspect in a couple of days and then it would be another couple of days before the check would be released. Okay, that put the move in out another week. No problem. I'm in a rental and have to be out September 30. Doable. So then, I get a call from the inspector who did not tell me who she was or why she needed to look at my property. I explained the manufactured home situation and that the house would not be placed until it was paid in full and that could not happen until I received the money from Citi. I started to tell her where the house was so she could inspect it, and she stated, I don't do those kinds of inspections, I have to get back with my office. Haven't heard from them again. Got to thinking and called Citi yesterday. AGAIN reiterated the whole scenario and was told, this has to go through a committee and that takes 7 days. So, another week and a half before I receive payment. Can I move by the end of September? Who knows, with the major screw ups that Citi are. Don't get involved with Citi. If I could, I get my loan moved.


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