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To say their customer service is abysmal would be overpraising. They claim that they mailed my new card, to replace one that will expire within days, but it's never turned up, thereby placing my personal information at risk. Their reps are uninformed and/or bored-sounding. My request to speak with a manager couldn't be accommodated, as "none is available." The corporate-office rep who is the only one dealing with credit-card issues fails to return a message; instead she has a voicemail saying she'll "get back to you at my convenience." I think that about sums up the US Bank philosophy toward customers: at THEIR convenience, not yours.


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