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Have liked their photobooks. But their prints stink. They use a very primitive cropping tool that cuts off major parts of the images. If you mention that to them, they will give you a song and dance about how your "aspect ratio" needs adjusting. I took camera to a professional camera store -- there aren't many left, and those that are have to be good to survive -- and was told to leave the aspect ratio alone! Their virtual chat is a stupid robot who knows about three English-language phrases, such as "You need to clear your browser cache and cookies." This is intended to make customer think that Snapfish's inferior quality is customer's own fault. Finally: DEMAND that your prints be send in a sturdy cardboard sleeve, as otherwise you will get a flimsy paper envelope, and unless you're lucky your (subpar) prints will be bent.


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