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We purchased a Viva Deluxe Air Fryer from the Philips Online Store. It turned out that the product had a basket that was way too small so we wanted to return it. The online store requires you get authorization to return the product. We've been trying to get that authorization for two weeks with daily calls to their customer support. No luck getting it; just long holds and lots of apologies.

Today I called American Express and told them the story. They said no problem; suspended the charge; and told me they would resolve the problem an I should not worry about it anymore.


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