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i have sent a complaint to you several weeks ago to i have had no response. when trying to contact you further i am told the complaint is under investigation. I CANNOT UNDERSTAND WHY THIS IS SO DIFFICULT.on the 29/3 i paid my monthly payment to backyard monsters, for which in turn i was to receive 1000 shiney, as usual i did not receive my shiney this has been the ongoing pattern for the last 6 months and only after continual email do they respond. I AM SICK OF THIS AND REQUIRE A REFUND FOR MY MARCH PAYMENT. I NEED YOUR SUPPORT


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