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Note I have 2 accounts at 2 different locations. Called to have my service discontinued in Jan on 1 account. February I received a bill. I called customer service. Response was we have no notes stating disconnection .. Fine disconnect it now. March received bill with shut off notice. Started receiving collection calls 5 to 9 times a day. Called Dish I was then informed they had sent me a box to return equipment or owe 375.00.(which was 7 yrs old). I called 6 days later(After receiving 18 more calls from Dish collection dept, while explaining for the 300th time the situation)and told them I've received no box. Oh sorry was sent to wrong address. 8 days later I received box. Charged $17.00 for using their box. Took to ups store.( Have receipt). The calls have not stopped, and the harassment from Collection Agency is terrible. I try again to talk to dish customer service. The young man tells me Im so sorry the equipment has been returned you only owe $67.00.Ok I will send that the 3rd week of April. It is now 4-17-2014. Note this started in January At this time I have documented dated, or recorded 214 calls to my phone from Dish and now the Outside collection agency who they have turned my account over to. I received a very nasty letter from the Outside collection agency. I call them explain I do not owe over $300.00. That I have talked to Dish and I only owe the 60 some odd dollars. She quickly while calling me by my full name that Dish arrangments are no longer valid. I do owe and will pay to the collection agency the $375.00. I hang up call dish I ask to speak to someone higher up than cust. serv. NOPE no go I explain it allll over again. She apologizes over and over then sends me to a account specialist. Who is soo very sorry for my inconvenience. And who says they will give me free Movie channel and Encore for 3 months. I quickly declined and said no promos. I want this fixed. So she then offers me a $10.00 credit on my next bill on my other account. It is laughable. She tells me be sure to pay the 60 something dollars( that I don't feel is even owed considering the box was setting in the floor for 2 months unhooked). And you deal with the collection agency who screwing up your credit, and Ill give you 10.00 off on your next bill. Moral of story is once the contract runs out of my other account. I will so go to Direct Tv. 6 other family members are doing the same after watching me have to put up with this.


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