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It has taken me l-l/2 days to renew my subscription and I'm still not sure that it has been successfully installed. It is virtually impossible to get a definitive resolution to complex problems from Kaspersky. I am hard-of-hearing and not one of the many telephone calls I made were equipped with a device to enable them to converse with the hard-of-hearing, plus the technicians I talked to were so heavily accented that I could barely understand them. It is more than frustrating to have to keep being directed to yet another website, yet another phone number, yet another section to have your problems solved. Most unsatisfactory customer service.


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