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I have purchased five homes using various mortgage companies. USAA was by far the worst. When you try to get information as to where you are in the loan process they treat you like you are such a bother. When I asked to speak to a supervisor she was even ruder. I would NEVER go with them again. The process took far too long and they wanted so much insignificant paper work that I think they like to keep the money paid in but do no work.


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