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Pogie One

Yes, we have used USAA products for 30 yrs. Recently, we have learned that USAA has let us down. They strung us along on a mortgage and are now, at the last minute, refusing to finance us. We have a high credit score & low debt ratio. They are denying us the mortgage based on the age of the roof. It has been verified that it is not leaking. We have gotten estimates to replace the roof immediately. They won't consider escrowing monies for the roof, NOTHING! We lose! There are other offers on the home & we don't have time to obtain a loan elsewhere. USAA has changed drastically! We couldn't be more disappointed. Our local lender said they would have definitely financed us. Be careful! It's a big company that doesn't care about their reputation or your loyalty. Local lenders in small towns will find ways around any issues to help, USAA won't!


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