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I love, love, love USAA! The best company ever! Yes, sometimes there are mix ups. I was suppose to get my debit card within 2-3 business days and when it didn't come I called and USAA was quick to admit that they had made a mistake and had sent it out regular mail instead. Even though they made what seemed like a horrible mistake at the time they were quick to fix the problem and were professional and courtesy throughout the whole process. When people comment bad about USAA they don't ever mention the great things they do for them or how sometimes they go out of their way to try and help you out. I know from personal experience that you are going to get a bad member service rep every once in a while. But seriously come on! Everybody has and off day or a bad day every once in a while. When I compare other companies to USAA those other companies cannot even compare! USAA will always be the best in my book, despite the few mistakes that happen here and there. Sincerely, a member of USAA.


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