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Third Follow on - REQUEST FOR CALL BACK

Roadmate 2230 T-LM
Purchased and registered: 8/1/2013

Contacted Magellan on Wednesday 23 Oct
Spoke with Tech. regarding very slow signal acquisition (4-6 miles of driving before signal are picked up) then GPS positioning is somewhat inaccurate. I performed the analyze and defragment
Software and maps up to date

Total Time 48 minutes

Performed a local GPS check and the unit signal acquisition was just as slow. I committed to perform a “in vehicle” test

Thursday 24th Oct,
My wife drove the vehicle. When she returned she commented that she actually got to her destination just over 6 miles away, parked under a tree, then the GPS acquired signal. She left the unit powered up. On return home while crossing a bridge the unit had the vehicle actually crossing the lake some 250 + yds to the right of the bridge. Her GPS (Tomtom) has completed signal acquisition before she can get off the drive

Today: Friday 25th Oct
Spent 45 minutes talking to the tech going through all of the above, not once, not twice but three times. The tech was supposedly transferring me to his supervision for replacement/upgraded of the unit . Got transferred to a customer service rep who commenced the who process again. I gave them the file reference: XXXXXXX. I explained the above and that supposedly I was being transferred to a supervisor. She then put me on hold for a supervisor. 20 minutes later nothing but music. I had to run to the bathroom

Total time: ONE Hour

Dialed Magellan back, and been sitting here are 22 minutes, gave up in dire desperation

I have three of your units, not very impressed at all.
You’re slipping big time

Can someone call me back on:


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