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My husband and I have been trying to refinance our construction loan into a permanent mortgage since February. Our construction loan expires today and now we will be in default because of USAA not doing their job and not holding anyone accountable. An appraisal took over 60 days to finally come in and then the appraiser said a couple of things needed to be done. Our GC worked closely with USAA as to EXACTLY what needed to be done and then the appraiser came out and noted a couple of other 'issues' which are purely cosmetic and subjective. This was after USAA was supposed to have the appraiser come back weeks ago but for some reason failed to order the appraiser back out. She finally came out, turned in her report, we are waiting for a yay or a nay from USAA...have heard nothing. Emailed the loan processor countless times for an update, called her over 20 times.... we had to finally speak with someone else who spoke with her only to find out that someone didn't realize our paperwork was supposed to be 'rushed'. So, now it is the day that USAA is forcing us to default on a construction loan. I've never defaulted on anything in my life, EVER! This is humiliating. What happens if USAA still doesn't give the thumbs up for closing? What happens to our dream house? We are only asking to borrow half of what the house is actually worth...it shouldn't be this big of a deal. We should have gone with a local bank and this would all be over now... Don't use USAA if you can find someone else.


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