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I had a very good experience with customer service. The hours listed here are wrong. They are open until 6pm EST, not 7pm. I didn't wait long for a representative and the person I spoke with was very pleasant and helpful. She tried to troubleshoot the problem first and when that didn't work she ordered me a new motor. She also dropped the price for me since the "My Little Lamb" swing I had was an older model and had a discontinue part. Unfortunately the part is back ordered for 2 weeks, but I'm ok with that. It's better than going out and getting another brand new swing when it'll only be used for a couple more months. Overall I'm pleased with the customer service.


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