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After paying USAA auto, property ins premiums for 40 years and getting excellent service it is sickening how the past few years they have turned in to a non service, give-our-customers-hell attitude. We asked for a claim review when we discovered the over $3000 surcharge added to our premium over several years following our claim for hitting a deer on the freeway. They recorded we hit "an immovable object" which required/allowed
the surcharges. THEN we discovered IF we had paid a $7 forgiveness fee allowed by our state, there would not have been surcharges. How were we to know about the "forgiveness" premium? Years past, when our policy renewed we were always updated on such things. USAA is making big $$$$ on the backs of its insured customers who discover, when they need USAA, that their insurance is next to worthless! What has happened to this company??


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