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In December, my Gold Membership suddenly disappeared...Not only that, but it seems that my entire account has disappeared. After spending, literally, hours on the phone with "Customer Service", it turns out that nobody there neither has any idea what happened to my account, but also is unable to help with anything except orders.

The kicker is that because I signed up for automatic renewal of my Gold membership, I just got charged for another year of membership for an account that doesn't exist...and there are no phone numbers, email addresses, etc. that can help.
I tried cutting my losses and canceling, but there's no account to cancel...but I'm still paying. I guess I'm paying to NOT have an account.


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