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Terrible experience! Will NEVER use this rental company again. They are a fraud!
I booked and prepaid for a BMW 3 series to be picked up at airport in Stuttgart, Germany. When I arrived, 2 arrogant, lazy employees at the counter told me that they did not have this model and instead gave me a way inferior compact car with 10,000 miles on it. Their parking garage was about a half mile away and full of BMW 3 series. The counter had not been busy and I was the only customer around. I called them and again they refused to give me the car that I paid for. But I was tired fom a 12 hour flight and did not want to continue to argue with these idiots from the counter.
When I returned the car there were no questions or problems. There was no damage to this car whatsoever.
2 weeks later, back in the US, I receive a letter from the US branch, asking for 75 Euros for damage! I call their customer service here and they do not know why and say they cannot help me. I speak to the "supervisor" who is even less helpful and completely desinterested. However they kept sending me bills for the unknown "damage".
Worst rental company! I have not used them in years because of blown up prices, but ths experience was the last straw. I rent 5-10 cars per year all over the world, i cannot afford such bull in the future.


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