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I am furious. I tried to book a package holiday 2 days ago with an agent called www.ebookers.com. After entering my card details to pay for hotel and flights i received no email confirmation so i assumed it had failed . I checked my bank account and discovered that a payment for flights had been taken by easy jet. I called ebookers and they had no record of my card details , i called easyjet and they had no record of card details. The bank have confirmed that this amount has gone out and has given me an auth ref. I dont know what to do as my bank has said that even though the payment is pending it has been claimed by easy jet merchant bank. I have called several times and am awaiting a non existent call back from a supervisor who for reasons beyond me cannot be named. I will be going to Trading Standards and the customer service in your Indian call centre is apalling.


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