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I tried making a booking to Malta, direct to the hotel which also sorted out the flight, on my iPad but it came up 'Server Error' so I went to my computer to try again. This time the booking went ahead but the flight was with Air Malta. However, when I checked my e-mails, the booking with Easyjet had also gone through. PANIC! I contacted Easyjet who said there would be a £60 deduction, not happy but ok, fair dos, but when I checked my bank account, double that had been taken out! The explanation for that, 5 days after the query, was £57 non-refundable fees and £60 cancellation fee.
It was a genuine error and they were contacted immediately, everything done within the hour but it cost me £117 of a £276 flight, extortionate to say the least if not day light robbery.


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