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This past month, you charged me over $500 on insufficient funds. The insufficient funds came about because you did not revoke about 10 authorizations that I had asked you to stop paying. I did this by sending an e-mail to one of your agent and asking her to stop the payments. They were not stopped so yesterfay I went to the bank to speak with another agent and she explaied there was a specific procedure for stopping payments. Since yesterday, I have followed those procedures so I expect I will be solving the problem very soon.

In the meantime, I have this deficit in my account produced by all the charges you have levied on me.
I am on a fixed income and ill besides. I really need this money you have charged me. Would you please see what you can do about this?

Gladys Valcourt


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