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Got one for you. My mother moved to Missoula, Mt from Wisconsin. I have been a Bresnan (optimum) for years. So I thought might as well get my mother her phone and TV through Optimum. Stopped at the local facility. Told the girl what we wanted and she asked for the address and we were advised that there was no house at that address. (we were liars). I am 69 and my mother is 89 and believe me we have better things to do than to try and start accounts where there is no house. Anyway we had to prove to the girl that there was in deed a house at the address that we gave her. Was advised that a tech would have to come out and see if that was true. The agent came out and said yes, it was a house and we could get service. The girl stated that she would call and let me know if we could get cable after talking with the tech. That was 3 weeks ago. GUSS WHAT? Went to a different company and one where my 89 year old mother would not have to pay for internet because she doesn't have a computer. I am now thinking of dropping Bresnan (Optimum) because of the way we were treated. If they don't need my mothers business then they don't need mine.


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