Flag Medco Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

On may 16th,lisa assured me that she would and could have my fortament 1000 rx sent out that day b/c i still had a refill left.5 days later i received a letter from medco asking me to call.when i did i was informed that lisa was wrong b/c my fortamet rx was historically outdated b/c medco ran out of fortamet and told me i needed a new script which my doctor filled with glumetza.when i spoke with lisa on may 16th, she told me fortamet was now available. I said fine. this is when the problem started b/c lisa was not trained properly.she should have known there was a break in the history of my fortamet rx and requested a new rx starup of fortamet through my doctor. a of today may 22nd, i have 4 days of fortamet left. On may 21st,i received a letter telling me to contact medco about this problem. I called and spoke w/steven who transferred me to supervisor beverly. beverly assured me that she would contact my doctor and return a call to me about the outcome. this was at 1255pm. at approximately 540pm,since beverly had lied to me and she did not call me, i called again and laura assured me she had spoken to beverly and beverly would cal me back with an answer in 10-15 minutes. at 715pm i called again b/c beverly did not call me and so this was another lie. I spoke with eric cutler who is in the same office as beverly in tampa,florida.He said he approached beverly and that she claimed she tried to contact my doctors' office but got the answering service. from my experience the answering service is in effect after business hours. Since she lied twice about returning my calls, i have to feel it is possible she lied about calling my doctors office too! This is my worst experience dealing w/customer service anywhere.If i were betsy(head of custoer service) i would listen to beverly's monitored calls and then decide whether to fire her.I WOULD! I called my doctor this morning and asked that a new rx for fortamet be sent to medco(BRAND NAME ONLY) I then called and spoke with steve and requested that notate on my file BRAND NAME ONLY. I hope he was capable of this. JESTIN SMITH


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video