Flag Home Shopping Network Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I went to place an order, many, many of which I placed throughout my 17 years here, and a message said order could not process contact customer service. I called and was told my membership had been cancel a few days ago do to too many returns. Really, too many returns of items that were sent to me that didn't have seals on beauty products, or clearly the item had been open, or clearly the item had been used, or electrical items didn't work, or kitchen items had scratches or dents, or apparrel hems were out, buttons missing, rips, computers crashing, foods moldy, etc.

I always called and was told by *CUSTOMER SERVICE* TO not use these products and to return them at HSN's expense. I did as I was told throughout the 17 years and they cancel me. I told them to review each and every return and they will indeed see CS informed me to return the product, not to keep it for mostly safety reasons.
Yes, I returned some on my own dollar for reason of it not being what I thought, or didn't seem the same in person, I have no problem with that.

But when their CS informs a customer to return an item we shouldn't be at fault when the said item was the fault of the vendor or HSN.

We are told at every show by the vondor and the Hosts, if you'rew not completely satisfied for any reason, or order autoship to get the best price that show and then cancel and return your item 30 days from receipt of the item just to try it and get refund.

What are they trying do do by continuing to tell us order then return, order then return, and when we do we get penalized, cancelled!

Even when most of the returns are becaue of THEIR ERRORS!!

In this economy do they realize the Amazon, Nordstroms, Macys, QVC, Shopnbc, JTV, Numerous other online and drive to stores have great return policys?????

Basically they are lying, misrepresenting their practices, fraudulent practices against their consumers by stating they can purchase and return for any reason, especially when it's their or the vendors fault and THEIR CUSTOMER SERVICE INFORMS THE CUSTOMER NOT TO USE THE ITEM AND RETURN IT!!

They've gotten into trouble with various government agencies before, I think it's time the agencies get invloved again on these fraudulent claims HSN is making to their consumers!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video