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This is specifically for their help line in Canada. I bought a lightly used MFC printer - told them that, but was having some problems with the print quality and had some general questions. They were awesome. Diagnosed the problem and are sending me a new cartridge. Answered all my questions and suggested I get back to them if this doesn't resolve the problem. More than happy. Only downside - I used the chat line and it cuts out after inactivity quite quickly and it is only open 4 hrs a day - thus a downgrade for reachability - but I am extremely happy.


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