Comcast

Click here to add a comment for this listing.

It is now Monday am. We still do not have our cable setup! Started on Thurs. finally got a service man on Sat. Who said it was done! NO - we can not get OnDemand or any channels above 20. Have called for help all day no response. We are victims of automation and "no care cares" attitude.

AA Michigan

AA Michigan 5/20/13 7:03AM

After speaking to (6) customer service expert while out of town on business. I am still waiting for a return call from a manager. A street Rep OVER CHARGED MY CC, and his reply was oops. The fact that they made it so you cannot reach the local office tells me a lot about Comcast. They are a redirect until you give up company! To think that this company is going into Home Security is a terrifying thought!

Anonymous 5/17/13 7:41AM

I had a customer named Steve from CA who was a racist. After knowing I was an offshore agent located in Asia, he kept on saying Asians are a couple of dumb and stupid races. I do understand that he was frustrated that his internet was not working and he had to wait for more than 30mins for a live representative and I did my best to help him. He won't even cooperate doing troubleshooting the issue. I was even polite in asking him to check the lights on the modem and such and he would keep on mumbling and speaking profane language. After 45mins. on the call we were able to resolve the issue, which was caused by a loose connection at the back of the modem (coaxial cable to be exact). After resolving the issue he hunged up on me. The thing here is before you call in at tech support and have your issue resolved why not do the basics firsts in your end? (e.g. check connections, reset modem, etc) Then maybe you wont have to wait for a long time to have an issue resolved. The problem with you guys is you depend to much on technicians. Your the ones making your lives hard by just depending on something / someone. Sometimes Common Sense is what you guys need... But I do have to admit, Common Sense is so rare this days it has to be classified as a superpower...

Jack 5/9/13 6:30PM

On hold for 20 minutes and they hang up. Then call back and go thru all the steps including giving a number for a call back to give customer satisfaction survey and the call says due to high call volume they are not able to take my call and to call back later?? This is totally unacceptable. AS ALWAYS WITH THEM

Anonymous 5/6/13 5:37PM

i also had a cx named JOHN in AZ, who is very racist and saying Asians are stupid. i think customers should learn to respect the reps so that they would be very willing in helping the customer. Agents are more than happy serving the customer. All i ask is that we shud be respected as well. For we are also human, even if we live for different culture

Jane 4/24/13 12:59AM

i have a cx named MR KELSEY that keeps on using abusive language, i understand that cx are frustrated in having some problems with their service however, thats why we Agents are here to help them out, i just cant imagine that no matter how we do our best in helping them, they wud still discriminate our race especially if they knew that they were calling asians. Then if we are stupid why is it that we know hoe to fix your service issues even if we dont have that in our end?! And they dont even say thank you wen we fix their issue, the sad thing there is that they call us morone and stupid.

Sharon 4/24/13 12:53AM

i am a comcast rep myself, as well as a consumer, so i understand how it feels when something went wrong with your service and called in waiting for a looong time getting a live person to deal with the issue. i also had my share as well.

no matter what, we as customer reps shud be responsible for resolving issues as much as we can through phone. we were given metrics we should meet, and i'm always on the verge of failing those metrics because i always prioritize resolving the issue of the customer than the metrics.

i know there are a lot of reps that may seem to be doing a poor job assisting you, but i politely ask for you to give the next you're gonna call a chance to solve the issue. i'm telling you, if you really want to have your issue resolved as soon as possible, talk to them calmly, they wouldn't get all flustered and mess up things, and they wouldn't be rude to you, definitely.

Eury 4/13/13 4:00PM

I am personally appalled at the lack of customer service I am receiving from comcast of late. First you have the challenge of actually speaking to a live person, then you have to somehow get that live person to care about your issue and have the capacity to solve it. I was just in a conversation with a young man who I was trying to convince they have my prior address on my account not the current one and when I got through exhausting every sense of logic I could muster up he hung up on me!!

small1ldy 4/13/13 3:04PM

Last week my cable box was not working. I swapped out the box myself at a service center. Couldn't reconnect it. called customer service...talked to maybe 6 or 7 reps. sooooo frustrating!! reps are well trained and very polite. Customer service is non-existent. Finally I asked for a service tech to come out.Tim came out and did an excellent job. He was professional and well trained. He fixed the problem...bad cable boxes. and he put in a new line outside. I hope he gets credit for such a good job!!

Anonymous 4/9/13 8:20PM

So I got the run around all day from the agents with comcast and then that's when I called back and got a life saver... Tela J-L. She was so professional and nice. She was one of the nicest people I had talked to all day! After talking to 5 or 6 agents already I was mad and frustrated by the time I talked to Tela J-L but she knew just the right thing to say to calm me down and assist me with my issue. She was so nice. She showed that she cared about my problem and put forth 110% to resolve it. Man that was the best customer service I ever had. Comcast needs more agents like Tela J-L. She is wonderful!!!!

Angie 4/3/13 2:09PM