Comcast

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They continually lie to their customers, fail to make appointments, moderators on forums delete posts that doe snot suit their own political ideology (IMO), continually go up on rates, lie about rates on the phone about new service until you get your bill and then deny any wrongdoing. I waued ten hours on them one day last week after a csr hot one of their pedestals and Iw as told it would be Monday before they could come out. I went outside in the pouring rain and uprighted the pedestal and covered it with a plastic bag and got most of my channels back on. That following mOnday I waited ten hours for them to show up because they said someone 18 or over had to be at home for them to dispatch a serviceman. I repeatedly told them the trouvle was in the outside pedestal on teh roads that coonected many homes. I waited ten hours on them to show up on Monday but they never did. Found out Tuesday the callw as cancelled 5 minutes after I made it and they rescheduled with the same BS as before. I waited on the again and they never showed up and finally on Wednesday I was given another service call on Thursday from 2-4 pm. I called at 3:30 PM because they had not shown up yest and was told the serviceman was runni ng behind. I tolf them I had to leave at 4"30 and they had the serviceman call me and THEN he told me that I DID NOT have to be at home when he checked the pedestal. I spent over 14 hours and nymerous long phone conversations with the fools and did not even have to be at home after all.

In my opinion, this company is a joke and if you want to be lied to like me, rates hiked all the time, poor service, and overall crappy performance, use Comcast. If not, use someone ELSE becuase the employees at Comcast make Laurel and Hardy LOOK INTELLIGENT.

steve 1/29/10 10:21PM

Worst customer service EVER!!!!. I describe to them what is going on and they did not even understand what I was saying like I was speaking Yittish. Then they get it and dont do anything. BAD 0 stars

Anonymous 1/26/10 2:31PM

I am on a military base and unfortunatley this is the only company that can install cable in our barracks. The customer serivice (when it is actually working) is mediocre at best. The technicians were lazy as well. I had to move rooms due to renovations and comcast said the quickest they could get someone out to me was 5 days after i moved. However 3 days after i moved they had a technician walking through the barracks installing new service. I asked him if he could turn mine on since i already had all the equipment from intially signing up. He told me i had to wait 2 more days. If my base every allows another company to come install cable comcast will lose almost if not all of there customers on this base. I would rather pay a slightly higher price for direct tv and have better service then this sham of a company.

chris 1/20/10 10:55AM

To reach a live person right away, the Comcast rep told me just "to press '0' continually" when they start the recorded spiel, until a person comes on.



There are some fixes you can try from home, like rebooting the box-- unplug the power, with 4 minutes, plug back in, wait until it resets (the time will come back on, then turn on the set.

Anonymous 1/18/10 1:42PM

We needed a new remote for our cable TV; the remote is provided by Comcast. The lady on the phone said her system was down, so she couldn't see her grid and didn't know where we could go. She promised to call back in a few minutes with the information. She never called back.

Anonymous 11/28/09 9:41AM

I called in and after a short wait spoke to a fellow named derek. He was so helpful and friendly, I will never drop my comcast services due to tech support like him! He was able to identify why my tv would change channels and as well as fix my internet issues. Great job!

Judy 11/20/09 3:04PM

Perhaps the most annoying part of the service call is the interrogation you must go through before they will put you in the queue for support. In most cases the accent is so think that you must ask them to repeat the questions before undestanding what they are asking for. The supervisors are not much better.

Overall Comcast is an expensive and problematic (meaning you have to spend a lot of time with tech support) service.

x496639 11/19/09 1:55PM

While I've haven't been able to watch ANY television since Friday I wih to say the Comcast Representative's have been so very friendly and have tried in vain to help me with my issue. I was very angry with Comcast but at the same time I was very friendly towards all of the reps I spoke with during the week-end. (about 8 diffenrent reps) GREAT JOB COMCAST EMPLOYEES YOUR THE BEST. However, the COMCAST COMPANY is something to be desired. We'[ll be leaving Comcast shortly but wish to at least let COMCAST know their EMPLOYEES ARE AWESOME. Thank you, we will MISS the EMPLOYEES,but NOT COMCAST ITSELF.

Sue_Bowen@hermanmiller.com 11/9/09 10:05AM

Comcast Customer Service is ONE BIG joke - my son is trying to get his service disconnected and they are trying to tell him because he does not have his account number they can't locate his account - NOW!!!! I called and they had no problem locating the account but they cold not help me because I am not listed on his account. He has been trying to get this taken care of and since he is going to school doesn't have time to deal with the incompetence of Comcast so they are sucking the $ from him but no body wants to assist him...WHAT A JOKE these people are!!!!!!!!!!!!!!!!!!!

kf 10/12/09 12:18PM

Technical support does not have a clue what's going on , hopefully they know how to read the instructions to you

JEFF 9/3/09 11:00AM