iTunes

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I think it's terrible that this cite cheats out it's users.
I can't count all of the times I've purchased something,
was charged for it, and never got to see it.
I am very disappointed at the service ITunes provides,
and I deserve a refund for the movies I was charged for, but ITunes never let me see.

fredgar79 5/4/13 1:21PM

Just used this number and 0000 to talk to AMY at iTunes who is a wonder. My small child racked up $817.25 in purchases over the weekend while I was out and Amy got them reversed. What a relief.

Then she walked me through several different levels of security some of which were new to me and some I had tried without success - to make absolutely sure it can't happen again.

She told me that when I removed my credit card info after setting up a couple of legitimate apps for my daughter, it didn't go through because there was a charge pending -- important to know this: if you have a legitimate charge pending and you try to take out the credit card to secure the account from a child's purchases, IT WONT'T WORK, but you won't get a warning. It will just quietly re-insert your cc info.

Thank you, Amy and thank you Contact Help - I spent a bunch of time on iTunes and on Apple's support pages before I stumbled across this.

Mm4 4/24/13 12:20PM

I just spoke with Amanda in the fraud . She was such a great help for me to solve all of my questions and concerns. What a joy'

Thanks

Anonymous 3/26/13 9:00AM

FACTS:
*I have an Itunes acct associated with my debit card and all settings are confirmed.
*My adult daughter has an Itunes acct associated with her debit card and all settings are confirmed.
*I have a credit card that has never been associated with an Itunes account but was used to make purchases in the Apple Store.
ISSUES:
My Itune purchases and daughter's purchases are confirmed by email indicating they are being charged to their respective debit cards. Instead, all charges show up on the UNASSOCIATED CREDIT CARD.

ACTIONS TAKEN:
Several calls to the Geniuses at Cust Service who say they will take care of the problem. After 4 months nothing is different. In order to stop the insanity, I had to cancel the UNASSOCIATED CREDIT CARD.

THE GENIUS'S SOLUTION:
The Genius in Fraud Department then cancels both accounts because they can't find their problem. And after listening to my tirade (of course I gave it to him - they deserve it); he hangs up on me

MY SOLOUTION:
Done with Apple - going to Samsung. Was on the brink of making an Ipad purchase - decision was made for me - going to SAMSUNG - too bad for the Geniuses at Apple - you lose. YOU DIDN'T HAVE THE SOLUTION TO THE PROBLEM!!!

MAW 3/20/13 11:27AM

I order a Zoosk threw iTunes.. The site said I had a 3 day window 2 cancel and receive my refund.. I canceled 2day March 4 th and ordered on March 2nd.. My name is Lisa Cote.. I paid for 1 mth of which was 29.99 but I was actually charged 36 dollars and some change.. Seeing I can't SPEAK with a person I would expect a prompt response or I will get rid of iTunes all together this is just rediculous..

Lunabug05 3/4/13 11:32AM

Called customer service number because of two charges on my account not knowing who did the downloads and got a quick answer from the representative who was very helpful and courteous. Very satisfied.

Melanie 1/31/13 12:45PM

Way back in the day Itunes didn't require an email address to log in. The problem is that now some songs won't play, even after repurchasing them under my current account. Called and spoke to Becky - wait wasn't long, she was personable and efficient, problem sorted out and completely resolved in under fifteen minutes, and she linked me on how to file for reimbursement for repurchasing songs as that shouldn't have been necessary. I am impressed and so grateful! Thanks, Becky!

Roozette 1/27/13 3:45PM

I bought $100 I tone card for my kids for Christmas and some how we can not find the I tone card but I have the receipt from target with the UPC code so I need the pin number to down load, I was one the phone Friday night for 45 minutes and 5 diffirent people and the all said that they would be able to help me out, so I felt good because $100 is alot of money and I was told with the number they could get the pin number and I to email them and they would help, well I got a email back saying sorry we can not do anything. I am so disappointed that I have the UPC number and I tones can not get me a pin. I can not beleive that was the email I got back not even will we will really try to help you out!

UPSET 1/7/13 10:07AM

My problem was iTunes lockout....Jennifer and Janelle very friendly,full of knowledge, and efficient!!!

Joellen 1/2/13 6:15PM

I reached a real human at this number and they helped me with itunes lock out. They were very nice but I tried to be very nice too. It was a sunday night and I had a 5 minute wait.

Anonymous 12/30/12 8:16PM