State Farm

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I was with State Farm from 2010-2013. In that time,I had renters/life and auto insurance. My truck was broken into,at my home,wich renters insurance should have covered.They refused the claim.My truck was totalled in an accident that was 100 percent the other drivers fault,i Had med pay on my policy,to pay my doctor,while the insurance companies tangled. I had to call the 800 number and fight with them because my agent said I didnt have it...I had a copy of my policy.They constantly over bill me and anytome I have a problem,I cant get my agent..Infact I havent spoken to or laid eyes on her since I started the policy 3 years ago. I final swithed insurance companies and when I called them to inform them the guy started arguing with me about canceling the policy. I finally hung up and called my bank to tell them not to allow anymore charges from State Farm.Worst company ever!!

AK41 4/25/13 11:57AM

In Re: Steve Georgeoff, Dennis Keisser, Bill White, Derrick Wesley @ state farm



I am proceeding with filing a claim with the Indiana Insurance Commission this week in regards to the house fire on Christmas eve. I was also told by the Indiana Insurance Commission office that normally a house fire claim of this type is settled within a month. We are at four months and not only do we not have a settlement for the structure but now per conversations with my PA, after meeting with Steve Georgeoff/Dennis Keisser they are now trying to back out of various verbal agreements that were already made.



My wife and I have gone out of our way to provide everything asked of us by State Farm. To be quite honest it feels like we have been kicked repeatedly when we are already at our absolute lowest. We have seen multiple failures on the part of State Farm to honor their own policies as well as Indiana Insurance procedures. As it was explained to me, examples of this include:



- Not having an adjuster at the site within 24 hours

- Receiving our ongoing cost of living reimbursements within a reasonable time frame

- Bringing in the clean out company without explanation of procedure or alternate company options

- Not being available to us the claim holders except during our work hours

- And the list goes onâ?¦



The fact that we were left for two weeks after the fire without any assistance or guidance from State Farm other than a voice mail for someone in another state that rarely if ever returned her calls shows that State Farmâ??s regards for their clients is non-existent! My adjuster showed up 5 DAYS after the fire for 2 hours and then left for vacation without anyone covering for him locally





Now we have adjuster Dennis Keisser coming in and saying that the insulation in the attic isnâ??t wet anymore. This after almost four months of moving air in an open attic, heat from the house exhausting through the attic, as well as dehydrators running in the upstairs. Then it is implied that the water couldnâ??t have been that bad down stairs?!? Let me show you some simple math using the information below.



There were four hoses being used on the house, 2 inside and 2 outside, from three different pumper trucks for 20 minutes per the fire department. 4 hoses X 250 GPM (avg. between 200-300 GPM range) X 20 minutes to subdue the fire = roughly around 20,000 gallons of water sprayed. This does not include the supplemental hose that was actually used from inside the attic on the entire inner peak of the roof and chimney area after the majority of the fire was put out. So we can easily say there were between 15-20,000 gallons of water dumped into our house on Christmas Eve. To make a statement such as â??There wasnâ??t that much waterâ?? or â??The insulation isnâ??t wetâ?? only shows a level of ignorance for the situation that defies belief. Or it shows the fact that State Farm will do anything to get out of taking care of their clients.



Between conversations I had with Bill White and later with my PA, I found Bill using â??he said, she saidâ?? tactics which Jerry definitively corrected when we spoke later. I was told by Bill that Jerry had agreed to relinquish several areas that Jerry stated he never did. This is a pathetic way to deal with someone who has been a state farm customer for 15 years.



This email is also being forwarded to the State Farm claims office as well as the corporate office. It shouldnâ??t surprise me that State Farm is rated as the 4th worst insurance company to have to deal with considering our experiences thus far.

rowdyjk28 4/19/13 7:26AM

I had went into my local AD office to pay for my car insurance a few months in advance. I asked the agent what the total was he overcharged me by almost 1,000 dollars. I called and asked for a refund of the over over payment, he said two to three weeks. Its been over that time and still no refund. I have been with them ten plus years. And this is the service I receive, I recommend go elsewhere like a crazy neighbor yeah state farm is there, like a good neighbor statement SUCKS!

tyreese2 4/10/13 4:31PM

State Farm took money out of my checking account in December 2012 for a car policy that I had cancelled. To this day they have not refunded my money. All I get is excuses.

p4men 3/8/13 10:05AM

I was on hold for more than thrity minutes. (WORST hold music ever)
I finally get to talk to someone....who transfers me....and I get cut off.

Anonymous 2/12/13 10:47AM

I just got off of the phone with a SF secretary. I was trying to resolve a possible double insurance payment made by fault of State Farm. I told her that what she was telling me sounds like a bunch of finger pointing and I am tired of the problems I have recently experienced with State Farm and am considering a new insurance company.
Her response "OK".
I have been with some of the greatest State Farm reps since 1988. I have never experienced issues like this before. Her cold response to my frustration is confirmation enough for me. The wholesome service that I once had is obviously no longer available.
State Farm will welcome you, wrap their arm around you and shake your hand like a pal, then once something goes astray nobody knows nothing. Everything is done out of a different office, they know nothing about anything. I need an agent who will always be there, be informative, and a staff of supportive people. NOT STATE FARM.

ysamfm 2/8/13 1:46PM

I had my car broken into on a Friday night. I tried to et in touch with my agent Saturday morning only to find a busy signal on one number and a voicemail on the other. I guess State Farm is only a 8-5 Monday thru Friday company,however accidents do occur twenty-four seven. I am not pleased. Will look for another company on Monday.

fiyastarrter 1/5/13 9:21AM

I handle auto claims for an independent insurer and have had to call state farm on several occasions to confirm liabilty. State farm has the worst response time to phone calls out of all the insurers I call. I have been on hold for upwards of 15 minutes at times. This is rediculous and unacceptable and something should be done. Additionally, their claims teams instead of having individual adjusters to a claim does not work. I have called to discuss a claim and have had to reiterate several times because different adjusters take the call.

Anonymous 12/10/12 9:17AM

if you get insurance from state farm, better get away now,becauce when you get car accident they won t let you fix your car at shop you want

Anonymous 11/12/12 3:41PM

I work for a different insurance company and just received information for a claim for a state farm insured FOR A PROPERTY DAMAGE FROM A HURRICANE!.Not related to one of my customers or a car accident, she called it into the wrong company. I just attempted to call in the claim to state farm and give them the information and two different reps told me they had no fax, no email or anywhere i could send this information, then they had the nerve to tell me a completely different company who had nothing to do with the claim or the insured had to contact THEIR insured and inform her that THEY would not take the information unless SHE called it in DIRECTLY to them. that is absolutely insane and horribly poor of your company. I did make sure to contact YOUR insured and inform her of the HORRIBLE level of service. you guys are horrible I couldn't beleive none of you people would take this information, thank god she wasn't injured or you fools would've told me to take her to the doctor myself too!.

Anonymous 11/3/12 11:44AM