State Farm customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from State Farm.

Posted by Anonymous


Disappointed in state farm,was told our ck was cancelled,not so state farm tried to take the money twice our bank caught it and rejected the attempt.The my wife and I had to provide proof that we paid. Just got a reinstatement,so My question is did state farm turn my supposed policy lapse to the credit bureau? SAD at best.LIKE A GOOD NEIGHBOR STATE FARM IS THERE. POOR AT BEST.JOE NEUDECK.

Posted by Elaine


This email is to let you know that I have reached out to the GA insurance commissioner based on the time line on my repairs and the money paid out for such repairs. To my understanding as of today my vehicle has not been repaired and no one knows the status or why. I have talked to several of your paid employee's one of which who is listed as a team lead. Lauren. Lauren called me and stated she needed my assistance in getting a hold of Noah at the repair shop. Michael please be advised your people screwed this thing up from the very start back in January. My vehicle should have been totaled out. Had the necessary diagnostic been completed in January they would have seen this issue then. Please check my file in total per the latest check cashed and no repairs have been done State Farm has paid out at least ten thousand dollars on my vehicle again that I remind you is not repaired two months later. Only after I informed Lauren that the repair quote I was given was for twenty seven hundred did she make mention that she was not sure where I received a different dollar amount from. I informed her from my dashboard. It also showed that the check has been cashed already and again I say my car is still not repaired.

Lauren went on to say she had no idea why more than one of your employees would tell me they didn't know where the vehicle is because they do yet they can't seem to get Noah on the phone. I have received at least two calls letting me know that I would have to pay the difference in cost because my car was not at a preferred body shop. I let them know that would not be happening as I gave my verbal permission to have the car moved. Why was a check issued and cashed if the vehicle was never moved? As I explained to the insurance commissioner there is an exception to every rule. Please take the time and go over my repairs from January and the lack there of since August 27th and you will have a better understanding of what my concerns are. I am frustrated and outraged with how I have been treated throughout this whole ordeal.

I feel at this point to make this right my vehicle should be totaled out as a good faith gesture. If that is not possible surely you can authorize for a check to be issued to me in the amount of six thousand dollars, my vehicle repaired at your preferred body shop, all fees paid for storage if there is one and any and all rental fees be paid until my vehicle has been repaired and returned to me. No one had a problem issuing a check for well over four thousand dollars and has no idea why it was cashed and the repairs not complete. I have no confidence in your staff, no one took the time to figure this out. Everyone has just continued to pass the buck. This is your problem not mine. Your insured hit me and you need to send message to your employees to make the needed correction and make this right. Insurance is a BILLION dollar industry. Six thousand dollars is a drop in the bucket for the unnecessary and incompetence I have had to endure for two months that has only gotten worst which is why I am reaching out to you as a last resort.

I am over EVERY weekend a State Farm rep calling me and interrupting my weekend before it even gets started. I would like to have the vehicle declared as a total loss and a check deposited in my account for the fair market of today's value or at the very least a check issued to me in the amount of six thousand dollars, my rental paid, storage fees paid, that amount is more than enough to cover the repairs and compensate me for the inconvenience I have had to endure. Not that your employees know but this has had my blood pressure up and cause me not to do my job effectively. This is unacceptable and should not just be corrected with the car being repaired and we apologize.

Let me say again insurance is a billion dollar industry and has more than enough capital to correct this the right way after such gross negligence has taken place. I personally still feel like some form of fraud has taken place. If I was unsure I feel like when Lauren one of your managers called she confirmed it by saying she was not sure why I would have been told that you didn't know where the vehicle was because you did know. That made no since at all, Margret called me on Oct 5th canceled my rental car and stated she did not know where my car was and she was not the first person to contact me and say that State Farm had no idea where my vehicle was. I still have the voicemail from Larry that came a week prior to Margret calling saying he too had no idea where my vehicle was.

Michael I truly hope that if you yourself are not reading this that your staff or someone who takes care of your affairs will look into this matter and agree with me that this was not handled correctly back in January and that it certainly was not handled correctly in Aug. Time is of the essence I look forward to hearing from someone immediately as I stated your staff has canceled my rental yet again pending someone physically going out there to find out what they should have known two months ago.

Posted by Anonymous


I have been with State Farm for over 40 years. A few years back, I had to change agents and things went downhill from there. I have pulled all policies away except for a motorcycle. I received my last statement and paid for six months. The next month, I got another bill for 6 months. I called the toll free and was told it was fine and I am paid thru December. Today, I received a notice that I am being cancelled for non-payment. I called the toll free number and was told they have NO PROOF I paid six months. I said I did. They said well, they see a payment but since I didn't pay the whole year, I am being cancelled. I said I talked to a rep in August and was told all was fine. NO notations on account and I didn't talk to anyone! A supervisor claimed there is no one I can call who can look at my account and see that I am paid til January!

Posted by Sogun22


I am a state farm client and have received the worst company to client relationship ever I have had hail damage on three occasions I have been cursed yelled threatened deamed and discriminated against my disability by 3 state farm employees one a number of occasions ( Bruce Kittermen rapid city SD, Troy Cook Denver CO, and Shane Brown Denver CO) a fourth employee has made me seem like a liar and a con attest to a local business in rapid city SD he is a claims estimator ( Doug Aspen) I am being forced to pay my bill by phone with a cc which will add a fee my car is now considered a total lose salvage title if I try to sell it which I did not agree to or sign anything to state it as such I have not been payed out on any of my two identical claims paperwork July 25, 2016 paperwork and August 16, 2016 Paperwork are identical with just a add note that the damage for the July 25, 2016 was previous with no new damage on August 16, 2016 which I have glass and another estimate from a hail specialist in rapid city SD reporting about a $2000 defence all four reps saying my damages where cause on July 18, 2016 when I had no coverage but I was suppose to because of my job at the time Bruce Kittermen claiming he had no knowledge of my disability however have 2 loan paperwork one filled out by him at his desk In rapid city SD and another by one of his agents over the phone which both have source of income for me listed as ssdi which is social security disability income and Shane Brown along with Troy Cook both claiming I am a liar about the storms after I have sent radar images and other supporting evidence one the words of Bruce Kittermen saying both the July 25, 2016 and the August 16, 2016 storms hit the south of rapid city with Bruce Kittermen saying and I quote I don't know if you where hit I am not a weatherman. As well as Bruce Kittermen swearing Infront of my 4 year old daughter while on a conference call with Shane Brown and threatening to physically remove me from his office after discriminating against my disability in the same meeting. I did have one person try to handle my claim and pay me out for my damages for my claim on August 16, 2016 by telling me to fax a copy of my title in however I received a call ten minutes later from Shane Brown say I have your claim again I will not be reviewing it and I will be denying it immediately. My total condition adjusted market value was suppose to be $4,473.00 sales tax $178.92 deductible -$500.00 and net adjusted value $4,151.92. I have tried to talk to a high up manger several times I have tried to escalate my claims with no return info while being told they have 72 hours that they have to contact you back in. I have been told they is no way to contact the hr department or higher personal I only found your email by conducting my own searches which lead me to state farms 2016 code of conduct with your name as CEO and then searched your name for a way to contact you which of course I did find finally after about 2 months of looking on my own no one in state farm gave any information on you or anyone else to contact I would very much like a replay from you with a course of action taken also if my car is now a salvage title it will do me no good so if that is the case I will need my hail damage payout and I would like an apology letter for all involved to discuss with my disability consoler and just to let you know I have been meeting with my consoler to discuss how I am wrong why I am a criminal in the eyes of the state farm reps involved how I am to go forward with doing business at the location that Doug Aspen made me appair as a dishonest criminal person and how I am the bad guy due to my dealings it will take some time to correct my thinking about myself with this manner

Posted by Anonymous


I have been a customer for many years! Not a happy customer now! My car a2010 Chev Impala was flooded on Aug12 2016! My car has yet to b picked up & inspected so I can move on to more important issue, like repairing my flooded home! I have been a customer of Roger N n Independence La for years! I am considering dropping State Farm when I purchase my next car!!!

Posted by Kevin


my car Audi Q7 was hit by a another car right behind me on high way on July 10th, for which the police filed 100% being responsible by the other car. However, my issuance company State Farm is so mean, so rudely that it authorized its body shop to cut out a piece of my damaged exhausting tube and welded into an piece of After-market tube, which created bigger noice than before. I called many times to request to replace it with a Audi part, they refused, left my car exhausting louder to drive. Nowhere to complains for being treated this way by State Farm. I wrote this review, hoping someone one may help me.

Posted by NoStateFarm


I've had all my insurance with State Farm for 34 years. I filed an auto claim for an accident, and State Farm informed me that I was not in their service area anymore. Thus far they have refused to process the claim. They won't even let me talk to a manager. It is looking like I will have to pay this out of my own pocket, and find a different insurance company. My State Farm agent was complaining that Geico undercuts their prices. I think I will try them.

Posted by Bekajar


OK so my dwelling of two bedrooms, my master bedroom has this major leak, the ceiling tile and fiberglass fall all on my tv, bed and printer. Water has invaded my domain. Contact them 06/03/2016. I have two grandchildren I am currently caring for and they sleep in the second bedroom. Now my bedroom is uninhabitable due to the water and debris, which I ha having to endure the apartment complex as well. So STATE FARM AGENT JOSH is the agent, Now LeAnn 7 an Ins. Agent make the necessary contacts to get the ball rolling. Spoke to the claims dept... the tell me they will call me back so I can go stay elsewhere since my bedroom is uninhabitable and I wait wait and wait. This company is A JOKE THEY ARE Decietful... they lie. So a month later I'm still in my dwelling sleeping in living room because they are incompetent and lack any type of integrity! They will not pay the monies due to me. On top of THAT JOSH ACTS LIKE HE IS ON BOARD WITH HELPING RESOLVE THE MATTER..WOW WHAT A JOKE HERE TOO! SO MY PROPERTY THAT WAS DAMAGED I AM TOLD TO TAKE IT FOR DIAGNOSIS AT BEST BUY! Why am i going to do the work these should have done! HAVE COMPLIED WITH ALL THE REQUESTS AND SUBMITTED ALL NEEDED PICTURESOME ETC. NOT EVER DID THESE BABOONS EVER COME IN PERSON TO EVALUATE THE DAMAGES. SO THESE PEOPLE ANDROID STATE FARM ARE THIEVES LIARS ANDROID THE CLAIM ADJUSTERS BASICALLY DETERMINE IF YOU SHOUTCAST GET TAKEN CARE OF! FRANK IS A CLAIMSATURDAY ADJUSTER AND AN ASS! The will NOT allow you to speak with Management! All they can say is I Sorry! SO THE adjusters make their own rules and their interpretations. So that they don't pay out! They like playing the waiting game!

Posted by Anonymous


I went to get sticker for my Honda civic.. I had no cif of ins. service station called 3 times get leave a msg. I've called 3 times get leave a msg.. no call back from my state farm agent.. also I've tried for mths to have ins put in my name as my husband passed away last nov.

Posted by Anonymous


If I cancel an policy here in Atlanta within 24 hours, Why does it takes up to 2 weeks for me to receive my refund back on my card, If you can assist me with this matter, It would be very much appreciated. Thanks

Posted by Marguerite


My Mother and I have been customers of State Farm for a few years now. Fortunately we've never had to use our policy, until recently. We are in terrible need of a new roof on our house and although State Farm sent an adjuster out here it was determined that I our roof damage was do to wear and tear.My Mother and I both live alone together.We have large holes in the roof and it is leaking considerably and the ceiling is almost coming through. My question is why doesn't State Farm reach out to the people that really need the help. State Farm is over a billion dollar company and all we need is about $5,000 to put a new roof over our house!!We pay our policy every time it comes due and receive nothing from Statefarm. State farm DOES NOT CARE about the needs of REAL people in crisis. We'll be looking for a new insurance company. SHAME on you State farm. You don't get it, you just want the money!!!!

Posted by Anonymous


i have a problem with my payment the customer service is excellent trying to be as helpful as possible trying to resolve the problem

Posted by Jtrick1


I am a State Farm customer for years now, and I have never experienced such poor service on my claim number I am waiting 10 days now for approval on this claim. You never should have gotten rid of live adjusters because this process sucks !! I have car rental and hertz keeps calling my body shop , when are they getting there car back, when they should be calling you idiots. When this is over, I'm going shopping for a new insurance.

Posted by Anonymous


Hello

I'm Carmen Diaz, policy number the reason for writing is because on April 18 the sinister was presented with my two cars in the city of Houston and I spent 40 days working to resolve my problem and still has not been resolved my case, this is generating me expense one thousand dollars per month and the risk that the GAP insurance does not cover the remaining debt with the bank, please I need to contact a claims department supervisor as soon as I can but I need you can give me a phone number of supervisor.

Posted by Anonymous


I'm Donny Saenz,my claim is out of portage mi.you owe me over two years of loss wages that's over a hundred thousand. You won't pay but yet you won't send me a deniel letter to take you too court to get the money. You owe me over a hundred thousand I'm not sitting duck on this pass the buck to adjuster, after adjuster I will still call everyday till I get an answer its not hard to pay what you owe. Your lawyers say you owe me, so may up! One angry unhappy customer.

Posted by faithful customer


For the CEO or a top management person

Why doesn't State Farm reward their long-time and faithful customers with a perk now and then? You seem to treat your staff very well and we are the ones who are helping to allow that. We have had all insurance with State Farm for over 50 years, my husband before we were married and the two of us for 49 years. Other companies reward their faithful customers once in a while and it would be nice if State Farm did that also. What do you think?

Posted by Anonymous


I would like to express my appreciation to two very kind employees. Leslie in the Hampton Bays NY office and Suzanne in the Patchogue NY office. They were both incredibly kind and so helpful when I reached out for help regarding my moms policy, who is now in a nursing home. Their customer service was outstanding, which unfortunately is not always the case when contacting businesses these days. They deserve to be recognized. Thank you!

Posted by Val


Its beyond ridiculous trying to get someone to give refund or provide a letter of why I have not received a refund. I been calling and emailing agent and customer service since December 3,2015.Everyone keeps throwing the blame on other departments or my agent. Agent office says its corporate,csr says its agent, they will have someone contact me, nothing. Useless

Posted by Vslerie


Its beyond ridiculous trying to get someone to give refund or provide a letter of why I have not received a refund. I been calling and emailing agent and customer service since December 3,2015.Everyone keeps throwing the blame on other departments or my agent. Agent office says its corporate,csr says its agent, they will have someone contact me, nothing. Useless,Im glad I switched what a hassle

Posted by Jim Robinson


I worked 36 great years with SF in Texas. From time to time insurerds would call upset about receiving a birthday card from State Farm on a deceased parent or spouse. That was several years ago. As a retiree my wife's farther passed 2 months ago and SF handled his life insurance very well. Yesterday her deceased father got a birthday card at our house. She completely lost it and is still crying. She worked at SF 20 years. You would think you would finally get this straight. Our agent apologized on behalf of corp. very bad image is set here by Corp that has never been addressed.

Posted by Anonymous


It's really sad how state Farm agents can make huge mistakes and State Farm covers up and nobody takes the blame when you know you should. I will never recommend your company to anybody and pray that God will destroy your company. It's all about the company and not your customer's. What goes around will surely come back to hunt you and your headquarter's office!!!!

Posted by mssvett


Today I used State Farm Roadside Service for the 1st time. Ms. Ebony ext. 66521 answered my call. She is a professional and knowledgeable about the company's roadside service offers, while being understanding about my situation. Ms. Ebony provided calmness to an uneasy moment. I deal with many people and she is the perfect person for phone communication. I will continue to use State Farm Roadside service. I will tell my friends about the customer service offered by this company. Ms. Ebony thank you for putting a bit of laughter in my day.

Posted by Aj


I have had the WORSE experience with State Farm. August 21, 2015 I had a head on car collision with another State Farm insurance holder. The police reports states who was at fault. We both have the same adjuster for the accident. I feel it is a conflict of interest. The adjuster that has handle my case has given less than poor customer service. His team lead Scott is just as inadequate simply because I have called 4 times and each time left a voicemail without a returned phone call. I have had State Farm insurance for 5 years and never had an accident or ticket. I am not satisfied with the customer service, the knowledge of the job they have nor the timing that things are handled. People pay insurance to cover thing of this nature simply because you have two people that have the same insurance you should NOT try to make it even down the middle when C:EARLY one person is wrong. I am beyond words with this situation. I cannot switch adjusters because the team lead has YET to call me back. I should not have to hire a lawyer for this to be handled correctly. I am disappointed, frustrated and now I am angry how this situation has been handled. No one has been willing to help. Next week will be a MONTH without my car but yet I am still paying State Farm for insurance and they have not helped at all!!!! Just as everyone in the world that pays a company to do their job I expect the same thing.

Posted by Dee


I am so over State Farm. The agents at the Austell, Ga location are VERY unprofessional. ( Tricia and Robert) I recently started my policy with Sate Farm in June, and since then they haven't had their stuff together. I am currently under my mothers insurance, but separate policies. I gave them my card number when I FIRST started my insurance. July came around and no money was taken from my account. I give them a call and come to find out my policy has been cancelled. I was livid. I was driving around with no insurance for a month. Knowing that, I went ahead and paid the 90% of my insurance. I call again today to see when my next payment is due, come to find out my policy has been cancelled AGAIN. These imbecile's ended up making that payment towards my mother's policy. I am so tired of these dummies not knowing how to make payments toward ONE account. They have one job and cant even do that right. Now, they are trying to make me pay for insurance when I did NOT have any according to them. State Farm has to get it together! Retrain their employee's, something! They are NOT there like a good neighbor. Unlike them, a GOOD neighbor is more helpful than hurtful.

Posted by Anonymous


Just heard resolution of accident that was clearly other person's fault. The mediators decided both drivers negligent, so black-eye on my record. Don't feel State Farm fought for my innocence. It was a rather small claim, but feel very disappointed with State Farm for the handling of accident. Feel it was a political decision.

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