Zara customer service

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Customer Service

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Phone: 855-635-9272

  • How to reach a live person:
    • Direct line to a Zara customer service rep who will pick up the phone.
  • Hours of Operation:
    • Mon-Fri: 8:30am-7:30pm EST
      Sat: 10am-4pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

13
Sep

Posted by Zara West Edm Mall


on 9/13/22 at 4:24PM

Sept 13, 2022 @ 5:20pm. Came to West Edmonton store to return items and I received terrible customer service, clerk name is Karen. I have never experience such a rude manner service. Will not shop at this store any more! Worst !!

28
Dec

Posted by Anonymous


on 12/28/17 at 9:50AM

Not just today that is 4 days after Christmas and Zara is having a sale, but ALWAYS the lines to pay and the time your customers have to wait makes for a HORRIBLE CUSTOMER EXPERIENCE.
Zara in this location has very few registers. The store services women, kids and men. Register employees must tag, hang up and store all returned merchandise - all while there are 20+ people waiting to pay. I don't for a second blame the hardworking employees at this store. I blame your processes and procedures that makes me, and many others I might add, not shop in your store. I unusually peek in and look at the long lines and DONT STOP IN.
Survey your customer base and see if they don't agree w my assessment. Zara is a multi-billion company. Come on- you can do better than this!

01
Dec

Posted by Em


on 12/1/17 at 3:58PM

Called customer service number and spoke to Tia. I asked for her manager and she refused to transfer me. Horrible customer service!

13
Nov

Posted by Anonymous


on 11/13/17 at 10:11AM

I purchased a coat at Zara at the Barcelona airport on 10-16-17 as I needed a warmer coat for a trip to New York this weekend. I wore the coat and the entire weekend I was losing fringe from the edges of the coat. I love the coat but am afraid after much more wear it will be "fringe free" and look awful. This should not happen. Unfortunately, when I received my VISA bill I paid it and threw away the receipt. I have a VISA bill. We were on our way out of Spain so my husband finished all the euros he had and paid only $12.54 on VISA. I have that record. Please advise what I should do. I live in Ft. Myers Florida and there is no Zara store near me. Thanks for your prompt attention.

23
Jan

Posted by krowell


on 1/23/17 at 10:35AM

Your customer service is horrible. I was double charged 45.25 twice on 12/23 and still have not received the refund.

View all 13 Zara customer service reviews »
Customer Service Ratings

Based on 90 votes.

3.2

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Zara customer service news
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