Virgin Mobile customer service news

Find the latest Virgin Mobile news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Virgin Mobile revamps monthly plans, rolls out $20 no data plan


(Photo : Virgin Mobile USA / Facebook). Virgin Mobile is building its user base by offering smartphone plans on a zero-contract for anyone who is not keen on getting a subsidized .... Steam Boss Gabe Newell Takes customer support To The Next Level ...

Virgin Mobile Adds New Unlimited Plans


Heads up Virgin Mobile customers. The Sprint-owned pre-paid carrier today introduced new plans, ranging in price from $20 to $55 a month. The $20 option, aimed at budget-conscious customers who only use data via Wi-Fi, includes 300 minutes of talk time ...

Virgin Mobile Central and Eastern Europe closes EUR 40m of capital


Since then, a solid foundation has been established, with the operation delivering market leading Customer Service and generating market leading customer advocacy. With this injection of new capital, Virgin Mobile Poland is now poised for significant, ...

Apple iPhone 6 and iPhone 6 Plus: do more with Virgin Mobile


We all know about the two iPhone's that was announced a couple of days ago and today we'll take a look at the promotion that Virgin Mobile is having for the two smartphones. - Advertisement -. With an impending release on the September 19

Virgin Mobile offers bonus 2GB to customers upgrading or switching networks


British Infosec startup, Cyberlytic wins first Firestarter Trailblazer Award for Non-VC Funded Early Stage Tech Startups · Back to the future on Customer Service · IS solutions Plc broadens analytics reach with acquisition of celebrus technologies ...

Featured Review: HTC Desire 816 (Virgin Mobile) - Android Headlines


HTC has always made beautiful handsets with great build quality. It's one thing I really like about HTC and is why I'm always on their side to pull through. Last year, HTC stuck to their word and only put out one device, well they put out a mini and a ...

Virgin Mobile Custom: A Pay-For-What-You-Use Phone Plan


LG Unify 4G LTE phone for Virgin Mobile Custom When it comes to finding the absolute perfect phone plan, most carriers' one-size-fits-all offerings don't actually fit. The big guys' plans usually make you pay for unlimited talk for everyone, which ...

Virgin Mobile's new plan offers more control at the expense of net neutrality


Virgin Mobile's new build-your-own smartphone plans may be seen as convenient by many consumers, but they also represent the most glaring net neutrality foul we've seen come from a US carrier. The Sprint-owned company likely suspects that most people ...

Sprint's Virgin Mobile Custom offers to buy back unused minutes, texts and ...


Got cellphone minutes left at the end of the month? Sprint's Virgin Mobile stands ready to start buying them back. Ditto for unused texts and data you've already paid for on your prepaid phone plan with Virgin. The deal is a new offering called Virgin ...

No Virgin Mobile FreeFest planned this year


A statement from Virgin Mobile USA said the company is not having the festival because all of the pieces of the event could not be put together. It's not clear if the festival will happen again in the future. Pimlico Race Course in Baltimore hosted ...

This is the amazing prepaid smartphone plan you've been waiting for


WARREN, N.J. – July 30, 2014 – Just in time for the back-to-school season, Virgin Mobile USA introduces Virgin Mobile Custom™, a no-annual-contract offer with unique parental controls and the ability for customers to build personally tailored rate plans.

Virgin Mobile Custom kicks off on August 9th at Walmart


T-Mobile has really stirred the proverbial pot this year with their “Uncarrier” promos, and all the cell phone providers in the states have felt the pinch. Pre-paid is still doing well for Sprint, and they've just kicked off a new program with Walmart ...

Virgin Mobile Will Let You Build Precisely The Wireless Plan You Want


Virgin Mobile USA—a division of Sprint which focuses on pre-paid, no-contract wireless service—is introducing a new brand-within-the-brand called Virgin Mobile Custom. Offered in collaboration with Walmart and being rolled out at around half of the ...

Virgin Mobile: buy wireless minutes for specific apps


You'll be able to do that as well under a new custom mobile service that Virgin Mobile USA is launching August 9 in 1,800 Walmart stores. But Virgin will also let choose special prepaid service packages for given apps. So you can pay $5 for unlimited ...

Virgin Mobile FreeFest will not return in 2014


... received the proceeds of each year's festival plus a matching donation from Virgin Mobile USA. I.M.P. Chairman Seth Hurwitz, who produces the festival and operates Merriweather Post Pavilion, wrote in a separate statement: "The Freefest was this ...

Virgin Mobile recruits 'Glee' star to make fun of our smartphone habits ...


Virgin Mobile is making fun of Australians' smartphone habits in its new integrated campaign featuring Glee star Jane Lynch. Virgin Mobile's new marketing campaign, 'Making Mobile Better', includes a TVC and an online project that incorporates social ...

Walmart, Virgin Mobile Team Up for $20 Phone Plans


On a tight budget but need a new phone? You might want to make a trip to Walmart this weekend, because the big-box retailer is running some new deals on basic phones with Virgin Mobile service. Starting tomorrow, budget-conscious consumers can pick ...

This Carlton Fields Team Secures $86M For Virgin Mobile Latin America ...


The Deal: The Carlton Fields Jorden Burt lawyers closed $86 million in fourth equity capital round for Virgin Mobile Latin America Inc. to launch its brand in Mexico and Brazil and fund further expansion in Latin America. The deal was done in two ...

Virgin Mobile debuts $25 unlimited talk and text plan


Virgin Mobile USA on Tuesday announced a new, limited-time promotion for customers who aren't concerned with data consumption. Available immediately, the no-contract carrier's Unlimited Talk and Text plan offers exactly that: unlimited nationwide ...

Before you buy an iPhone from Virgin Mobile, read this


virgin-mobile-iphones.png Virgin Mobile offers some unbeatable iPhone deals, but beware the hassles of getting a replacement. Screenshot by Rick Broida/CNET. Back in March, having decided that Android wasn't for me, I decided to buy an iPhone 5S from ...

Virgin Mobile customers vent frustration on social media after big network ...


Virgin Mobile Australia had a network outage on May 3, leaving millions of its customers without service. Disgruntled customers took to social media to vent out their frustrations over the telco's poor Customer Service. (Photo : Virgin Mobile Australia).

Virgin Mobile in damage control


Virgin Mobile customers have taken to social media to slam the telco's handling of a service outage that occurred over the weekend. From early on Saturday morning postpaid Virgin customers were unable to make calls, send text messages or use data, but ...

Virgin Mobile reduces excess data charges


For customers who would like to discuss their data usage, the Virgin Mobile Customer Service team are available to review individual plans in store or over the phone. The telco also has a number of Data Value Adds providing extra data for a low monthly ...

Virgin Mobile


However, it seems they forgot to train their call center staff who didn't even know what Virgin Mobile Custom was and had no idea about the acquisition of Zact and Zact customers. ... Horrible Customer Service (if you can understand what they are ...

Optus, Virgin Mobile suffer major mobile outage


[I] try to call Customer Service and after waiting on hold for over 15mins I just get 'I'm sorry we are currently experiencing system problems and are unable to process your call, please try again later'. That is NOT Customer Service, pull your socks ...

Virgin releases the Moto G


If you wish to retain warranty, you can call Virgin Customer Service after purchasing the phone, pay for an unlock code ($75 I believe) and retain your warranty even if you choose to use it with another carrier. dj_pasquale. Cool sounds good…i need a ...

Virgin Mobile trims prices on unsubsidized iPhone 5S, 5C


Virgin Mobile subscribers looking for an unsubsidized version of the iPhone 5S or 5C may want to check out a new sale from the carrier. Virgin Mobile has cut the prices of all unsubsidized editions of the two new iPhones by 10 percent. The 16GB iPhone ...

HTC Desire (Virgin Mobile)


The HTC Desire is a well-crafted Android phone for Virgin Mobile subscribers, offering solid features and 4G LTE speeds for a reasonable price. By Eugene Kim. You won't find all the latest flagship smartphones on Virgin Mobile, but its selection and ...

Virgin Mobile rejects NTL approach


... entity would be Virgin TV, and that he would hold a 14 per cent stake in the combined company, making him the largest single shareholder. "We will have a contractual say on things like marketing, public relations and Customer Service issues," he ...

Virgin Mobile France adds new parental controls


Virgin Mobile France announced an update to its Customer Service interface, Cockpit Conso. Aimed at parents looking to protect their children from excessive mobile user, the update offers the ability to create a list of priority numbers that can be ...

Sprint's Virgin Mobile Appears to Be Killing Unlimited Data


Some Virgin Mobile Customer Service reps are telling customers that unlimited users won't be grandfathered, though the Virgin Mobile FAQ indicates that users won't lose their current plans if they don't make any plan changes. While Sprint is obviously ...

So Which Cell Phone Company to Pick in Canada as Virgin Mobile Pushes Me ...


After I had problems with my Blackberry Torch and wrote about it a few years ago my provider, Virgin Mobile here in Canada contacted me. I'd had a three week run around with their customer support, but their Hello division reached out. They made me ...

Optus, Virgin mobile users suffer loss of 3G


No signal and tech support has no idea/won't assist. — Michaela Williams (@LatherRinseRpt) October 8, 2013 · @Optus 3G is definitely down and even on wi-fi i can't connect to anything. I'm in Surry Hills. Thanks. — Vida Redoblado (@vidiva) ...

Virgin Mobile founder Tom Alexander joins Viacloud


Orange are to Customer Service what Edward I was to Welsh independence. I have had a complaint logged for months now regarding a mis-sold contract and bundle. They never call back or respond to ... A good friend with great wit and the best of company.

Virgin Mobile USA to Offer Pre-Paid iPhone 5s, 5c Oct. 1


Looking to get your hands on Apple's new iPhone 5s or 5c without a contract? You might want to check out Virgin Mobile USA. The Sprint-owned wireless carrier on Friday announced it will begin offering Apple's new smartphones without a contract on ...

Virgin Mobile Australia Partners with CSG to Improve the Customer Experience ...


Ever since Richard Branson saw an opportunity to stir up the Aussie telco market in the early noughties, we've been making a splash with our innovative products, cheeky ad campaigns and world-class Customer Service. We've certainly come a long way from ...

Virgin Mobile launches Malaysian MVNO


... Bernama, meanwhile, cites FRiENDi's CEO Jonathan Marchbank as saying that, while the country is a mature market when it comes to basic voice and messaging services, there are still possibilities for innovation with a view to improving Customer Service.

Virgin Mobile launches Friendi Mobile MVNO in Malaysia


Friendi will focus on price transparency and improvements to Customer Service at it serves Malaysia's multi-cultural population. Friendi Mobile Malaysia is a joint venture between VMMEA and Malaysian partner Kumpulan Perangsang Selangor (KPS), ...

Vampire Weekend, MGMT, Robin Thicke Lead Virgin Mobile FreeFest Bill


This is a proud day for us,” comments Ron Faris, head of brand marketing, Virgin Mobile USA. “This is the house that FreeFest built.” A limited number of FreeFest “freemium” packages will be available, which include admission to the event, a branded T ...

Robin Thicke, Vampire Weekend top Virgin Mobile FreeFest 2013 lineup


Robin Thicke: Set to appear Sept. 21 at Virgin Mobile FreeFest. (Jamie Robin Thicke is set to appear at Virgin Mobile FreeFest. (Jamie McCarthy / Getty Images). The bill, which organizer Virgin Mobile USA announced Monday morning, will also include ...

Virgin Mobile USA to Provide Location-Based Entertainment Service


Virgin Mobile USA, known for its award-winning Customer Service, was recently rated the best prepaid wireless service for the second year in a row in the Annual PC Magazine Readers' Choice Survey, with 90% of its own customers reporting satisfaction ...

Virgin Mobile cuenta en Chile con más de 200.000 clientes


... su CEO, Juan Antonio Etcheverry, algunos de los factores que han permitido este éxito en su primer año de vida son “una oferta simple, sin asteriscos, con tarifa plana para todas las compañías, bolsas de minutos muy convenientes y un call center ...

Virgin Mobile inicia sus operaciones en Colombia


Esa es una de nuestras principales diferencias y la primera en términos de servicio, pues no tenemos un call center, sino un rock center y quienes lo atienden son empleados de la compañía. De hecho, el mayor número de colaboradores trabaja ahí.

Virgin Mobile Polska: czas oczekiwania klienta CMOK 14s


Prowadzone analizy jakości pracy konsultantów CMOK wykazały, że wyróżniają się oni na polskim rynku usług call-center bardzo szybkim załatwieniem spraw zgłaszanych przez klientów. Średnio czas jaki potrzebny jest, aby klient uzyskał połączenie z ...

Virgin Mobile dongles 'excluded from 3G speed cap'


"Our mobile broadband service was recently rated best Customer Service, best usability and easiest set-up in a Which? mobile broadband test, so there's nothing to worry about," Virgin Mobile stated. Tags: Virgin Media, Broadband speeds, Mobile ...

Virgin Mobile 3G speeds throttled to 2Mb/s


Following numerous customer complaints of a sudden drop in performance of their 3G devices, Virgin Mobile's Krystal Evans, a member of the customer support forum team, confirmed that a secretive trial is under way to ease the strain on the company's ...

Samsung Galaxy S2 4G available from Virgin Mobile USA today


As was initially announced back on November 8th, Virgin Mobile USA has now made the Samsung Galaxy SII (S2) available online and across their participating retail outlets and dealers. Customers looking to pick one up can do so starting today with the ...

Virgin Mobile USA Launches $5 Daily Broadband Plan


Sprint-owned wireless carrier Virgin Mobile USA on Monday announced a new daily plan for its 3G/4G Broadband2Go service, offering users 24 hours of Internet access for $5. The daily plan offers up to 200MB of 3G service, and unlimited 4G service where ...

Apple's iPhone 5 said to be coming to Virgin Mobile


According to MacRumors, Apple confirmed that it has readied Virgin-specific CDMA iPhone 5 units. Apparently, Virgin Mobile USA iPhone 5 models will come in both black and white and in 16, 32, and 64 GB. Virgin Mobile has yet to confirm this, however.

Virgin Mobile Plugs Security Hole, Millions Sigh in Relief


It's also potentially dangerous that Virgin Mobile asks for PINs in emails and over the phone, "so if an attacker gains access to someone's email, or is within earshot of someone on a call to Customer Service, they have the PIN right here." ...

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