Find the latest United Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
From the YouTube description: “United airlines Customer Service!!!! We were delayed because of maintenance issues. But the system says it was flight control issues so they're not putting us up in a hotel. This woman just voiced her opinion about the ...
... to any passenger for any reason... We hope United will respond with apologies and procedural changes," he wrote in a Monday note. "Overall, we think demand for United Airlines flights are unlikely to be affected by this poor Customer Service ...
It's bound to happen with anything that goes viral. Someone creates a humorous hashtag that catches on, and it starts trending across Twitter. Let's get this straight: The video of a man - identified as David Dao - being pulled from his seat on an ...
BEIJING — News that a passenger was forcibly dragged off a United Airlines plane has gone viral all over the world, but in China the outrage has been fueled by one uncomfortable fact: The doctor who was pulled off the plane, first screaming and then ...
Although not everyone agrees on the quality of last season's The Walking Dead, all fans can agree that using the bat-wielding villain Negan in an internet Twitter meme is an appropriate tool for trolling and reacting to a viral video that has brought ...
Airlines have a lot of leeway when it comes to denying passengers entry onto an aircraft. The recent incident on the United Airlines' Sunday flight to Louisville was a dramatic example of how far an airline can carry a situation once it decides to act ...
As the airline company struggled to respond to the incident, which occurred after the man allegedly resisted an order to get off the overbooked flight, shares of United Continental Holdings (ual, -0.33%) fell as much as 4%, knocking off more than $1 ...
Rather, a United spokesman said Tuesday, four passengers were asked to vacate the flight to provide seats for crew members who were needed in Kentucky the following day, United spokesman Jonathan Guerin told USA Today. Three complied, and the ...
United Airlines CEO Oscar Muñoz is doubling down when he should be shaking his finger at his staff and apologizing to his customers. There's bad Customer Service and then there is just bad policy. This is both. The classic slapstick movie Airplane ...
If you've been flying recently, whether on business, spring break with the kids, or off to a family gathering, you already know how bad it is. Airports are crowded, flights are over-booked, nerves are frazzled, and airline employees are being pushed to ...
The video that showed a passenger being forcibly removed from an overbooked United Airlines flight had many wondering what “volunteer” actually means. In fact, searches for the word “volunteer” spiked 1900% on Merriam-Webster's online dictionary Monday ...
A video showing a man being forcibly dragged along the floor of a United Airlines aircraft has provoked anger from viewers. According to Jayse D Anspach, who uploaded the footage onto Twitter, the flight was overbooked – and when one extra passenger ...
A new video of the passenger who was forcibly removed from his seat and dragged through the aisle of an overbooked United Airlines aircraft shows the man repeatedly saying “just kill me” as blood drips from his mouth. “Just kill me, just kill me,” the ...
The demise of Customer Service - the maxim that the customer is always right is an American institution, a myth that actually often approached reality in the service industry, a proud standard respected around the world. United Airlines offered Dr. Dao ...
The United Airlines CEO said the company will work “with a sense of urgency” to conduct a review of the “upsetting” incident in which security forcibly removed a man from an overbooked flight. “This is an upsetting event to all of us here at United ...
United Airlines offered passengers $800 to skip an overbooked flight: there were enough seats for the paying ticketholders, but not for several United employees who wanted to travel with the plane. With no takers, they started picking people at random ...
United Airlines has found itself on the receiving end of social media outrage in recent weeks. Last month, the airline was in hot water after desk attendants refused to allow young girls who were wearing leggings on a flight. And on Monday, it faced ...
United would be well advised to announce that it is hiring a person of stature and who is well-respected to very visibly oversee and repair the airline's Customer Service operation." Maarten L. Albarda, CEO, Flock Associates USA: "The best thing is to ...
Browns left tackle Joe Thomas continues to prove he's a must-follow on Twitter. His offseason social media game stepped up to another level on Monday. Thomas poked his nose into the incident at United Airlines in which the airline forcibly removed a ...
Europe · USA & Canada · Central & South America · Asia-Pacific · Australia & N.Zealand · Middle East · Africa · Columns · Interviews ..... 2017 09:50 1211. ACI announces the world's top airports for Customer Service in 2016, as chosen by the world's ...
United Airlines grounded its domestic flights late Sunday due to a computer outage, the airline said. International flights were not affected. The ground stop initially was scheduled to end at 8 p.m., NBC News reported, but United tweeted at 8:06 that ...
United Airlines donates 500 blankets and over 1,000 pillows to the GMHVA in Tiyan on Dec. 9. Mark Scott/PDN. 636168268772780959-United-GMHVA-donation-03.jpg. Members of the Guam Memorial Hospital Volunteers Association receive a donation of ...
CHICAGO, IL - SEPTEMBER 19: United Airlines jets sit at gates at O'Hare International Airport on September 19, 2014 in Chicago, Illinois. In 2013, 67 million passengers passed through O'Hare, another 20 million passed through Chicago's Midway Airport, ...Press Release | Press Releases | Newsroom | US Senator Chuck Schumer of New York
USA Today notes that, "The menu includes a wide variety of small portion dishes as well as Smith's signature fried chicken, shrimp and grits, and Hummingbird Cake." “To be frank, United was falling behind our competitors' offering in terms of luxury ...
Union mechanics at United Continental Holdings on Monday ratified a six-year joint collective bargaining agreement with the airline, marking the end to several years of contract talks between the two parties. The agreement, approved by United mechanics ...
CHICAGO (AP) — Mechanics at United Airlines have approved a six-year labor deal, the latest in a string of pay-raising contracts in the now profitable industry. The contract with the Teamsters union covers more than 9,000 employees at United ...
United Airlines rolled its all-new United Polaris business class, that features a sleep-enhancing experience for intercontinental travelers, on Dec. 1 according to a news release. The first phase features “an elevated inflight food and beverage ...
A United Airlines flight bound for Japan experienced an engine malfunction after takeoff on Monday and returned to San Francisco International Airport, where it landed safely, airline and federal aviation officials said. No injuries were reported from ...
The airline says the fares will prevent most customers from bringing full-size carry-ons onto the plane, USA Today reports. MOST HATED AIRLINE IN THE U.S.? United won't charge for the carry-ons, but will instead prevent basic economy fliers (with some ...
“By offering low fares while also offering the experience of traveling on our outstanding network, with a variety of onboard amenities and great Customer Service, we are giving our customers an additional travel option from what United offers today ...
"By offering low fares while also offering the experience of travelling on our outstanding network, with a variety of on-board amenities and great Customer Service, we are giving our customers an additional travel option from what United offers today.".
But he and other travel consumer advocates have been rightly critical of airlines' steady devaluation of their ground and on board Customer Service products – especially those delivered to passengers who purchase low-end fares. And they are right in ...
USA Today reported that the move comes as United, one of the major airlines in the U.S., attempts to compete with low-cost carriers like Frontier Airlines and Spirit Airlines. “United's move to encourage fewer carry-on bags, similar to practices at ...
If you're a diehard carry-on flyer, we've got bad news: United is the first major United States airline to limit low-fare customers to just one bag that fits under their seat. That means no more storing your goods in the overhead compartment. The news ...
United Airlines will become the first big U.S. airline to limit low-fare customers to one carry-on bag that fits under a seat, and will defer delivery of dozens of planes from Boeing as part of a push to boost profits. The announcement on Tuesday could ...
You'll only have room for under-seat stow-away luggage under United's new economy fare. Photo: Getty Images. Share; Post on facebook wall · Share on twitter · Share via Email · Pin to Pinterest · Share on Google Plus. Early next year United Airlines ...
Other examples in recent years include a Sixth Circuit ruling in favor of Cincinnati Bell Telephone Co. on the FMLA claim of a worker who allegedly attended an Oktoberfest celebration while on leave and a judgment by a federal court in Illinois for ...
United Airlines, in partnership with the City of Houston, Texas and the Houston Airport System, began construction of the airline's new $162 million United Technical Operations Center at George Bush Intercontinental Airport. The project, which is the ...
An actress who was apparently forced to check in her bag before flying discovered her passport, driving licence and money missing when she landed. If you go by her Twitter feed, Erin Marie Hogan had a terrible trip with United Airlines. It started when ...
United Airlines is beginning to build momentum on its Customer Service and financial deliverables, CEO Oscar Munoz said Tuesday after the company reporting earnings that exceeded expectations. With earnings per share at $3.11, UAL beat Street estimates ...
SAN ANTONIO (AP) — Prosecutors say a former United Airlines pilot must serve 41 months in federal prison for posting online nude photos of a Texas woman he once dated. Mark Joseph Uhlenbrock of Chesterfield, Missouri, was sentenced Wednesday in ...
On the way home from Denver, Colo. on Sunday, my airplane made an unscheduled departure from the runway. No one was injured, according Denver International Airport. The brakes of an United Airlines' Airbus 319 failed as the airplane taxied toward the ...
The United Airlines Tower at Terminal C in Newark International Airport was shut down due to two power outages, causing delays for travelers for over 2 hours. This also caused gate holds and taxi delays. The first outage occurred at approximately 5:05 ...
UAL's August 2016 consolidated traffic (revenue passenger miles) increased 0.6 percent and consolidated capacity (available seat miles) increased 1.9 percent versus August 2015. UAL's August 2016 consolidated load factor decreased 1.1 points compared ...
Sixteen people aboard a United Airlines flight were injured after the jet hit turbulence on Wednesday and had to reroute for an emergency landing. United Airlines Flight 880 was en route to London from Houston when it made an emergency landing in ...
Back at the gate, Magana picked up his phones, water bottle and the brown paper bag and left his post at the Customer Service desk, according to the search warrant. When police contacted him a few days later at the airport about the missing cosmetics ...
She once worked with then Mayor Bloomberg on the rebuilding of the World Trade Center. Police arrested Rafael Magana on charges of theft. Magana, 42, is a Customer Service agent for United Airlines. Investigators say surveillance video from DIA shows ...
Scottish Whiskey tastings is not something United Airlines pilots should do when staying overnight in Glasgow, Scotland. Chances are they have to substitute this now with water in jail and file for unemployment when getting home to the United States.
United's different labor unions were lined up outside his office with a list of complaints and contract demands and the airline was suffering from poor on-time record and lagging Customer Service performance. Labor peace. Munoz has always maintained ...
United said it plans to use these same questions and answers — no longer passwords or PINs — to authenticate those who call in to the company's Customer Service hotline. When I went to step through United's new security system, I discovered my ...
