Find the latest Trend Micro news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
TrendLabs, the global technical support and R&D center of Trend Micro, was granted the International Organization for Standardization (ISO) 20000 certification with certificate no. 103 155 11004 for the adherence to IT service excellence of its Malware ...
Trend Micro solutions are easy to sell, install, support, and manage, allowing solution providers to provide superior Customer Service and support while moving onto the next sale," said Steve Mungall, vice president, channel at Trend Micro.
Andy Dancer is one of a new breed of CTO. In the past, the role was often internally focused: setting a technology strategy and delegating its implementation to a team. However, Dancer describes his role at software security firm Trend Micro as being ...
This Citrix Ready intelligent, scalable web security solution created with the combination of InterScan and NetScaler underscores the alignment of two industry leaders, and builds on field-gained experiences from both customer support organizations. ...
"Anshin Security Pack" is a preset applications pack which consists of customer support services and security countermeasures for au smartphones available from the middle of November 2011 by KDDI. The "Anshin Security Pack," available in Japan, ...
Trend Micro today announced the release of Trend Micro Mobile Security Personal Edition ($29.95/year), a successor to Trend Micro Mobile Security for Android. The new product offers Android users antivirus protection, antitheft, parental control, and ...
Trend Micro is equipping the latest version of its server security platform Deep Security 8 with file integrity monitoring capabilities, aimed at compliance-oriented custmers in virtual environments. By Stefanie Hoffman April 15, 2014, 07:49 PM EDT ...
Getting rid of that one required a 90 minute remote-control repair session by a tech support expert. The scanner detected 79 percent of the threats and scored 4.7 points for cleanup. That's the next-lowest detection rate and lowest overall score among ...
According to Mark Balanza, the security vendor's threats analyst, the new type of Android malware - unlike previous Android-specific threats he and his team have seen - does not piggyback on legitimate Android apps. Once installed, he says, ...
Protects all computers in household. Online configuration and reporting. Lightweight local agent doesn't slow PCs. Blocks sending of too-personal data. Monitors social networking sites in great detail. Cons Web filtering and social network tracking ...
Trend Micro includes no-cost basic phone and email technical support eight-hours-a-day/five-days-a-week with purchase. Users also can access an online support area with a knowledge base, technical documentation and other resources. As well, customers ...
After you try the easy non-solutions, you see a link to "HP customer support - Product Replacement for Printhead": http://support.hp.com/us-en... . That page validates my Serial number and Model number, leading to another page that says "Your printer ...
Excellent scores from independent labs. Fast scan. Pre-scans Google Play apps before installation. Antitheft tools. Call blocking. Backup and restore. SIM card protection. Facebook privacy scan. Parental controls. Fresh design. Cons Expensive stand ...
Trend Micro, the company behind Trend Micro Titanium Maximum Security 2011, has just updated its premiere business-level security suite for 2011 with Worry-Free Business Security 7.0 ($32.36 to $59.32 per user). While the software has lofty system ...
He described the product as "our revolutionary software and premium customer support bundle, an online equivalent of a day at the spa for [the] PC. ...
Everyone who signs up is eligible to receive our revolutionary software and premium customer support bundle, an online equivalent of a day at the spa for ...
... ESG considered 10 parameters encompassing:Server and hardware costs, costs of software and installation, training and help-desk costs, and management, ...
And then if they do get through to tech support, they have to pay through the nose for their repairs. Well, here's some good news for Working Guy loyalists: ...
Trend Micro is hosting "Free Tech-Support Day" on June 15th. On June 15th, 2010 be one of the first 1000 people to receive 24 hours of FREE premium customer ...
In situations where organizations use a very locked-down virtual desktop -- for example, on a trading floor or in a call center -- having an antivirus agent ...
Trend Micro provides Customer Service and technical support to fully licensed subscribers through email, chat and phone to get their product up and running.
Hotel's success an online achievement · 2010: Year of cloud-computing services · Speedy, businesslike notebook · Industry leaders push new global standard · Garmin-Asus Partners with Telecommunications T-Mobile USA · Nokia reports Q1 2010 net sales of ...
The package includes a full range of technical support options with how-to videos, a searchable knowledge base, and PDF manuals for download. ...
"Fighting Web threats is a priority for us," said Michael Zeleny, technical support specialist for the college. "Students love to surf the Web—being able to ...
Summary: When I called customer support and asked if I... read more by The Bob on September 18, 2009 Pros: Not rated yet. Available for Trend Customer now. ...
There were few issues and no calls to the help desk. The Trend Micro applications also successfully addressed the corporation's main challenge: finding a ...
When this feature was turned on, we saw a major drop in calls related to Web threats to the help desk. The resulting IT savings are very important since we ...
Veel bedrijven schakelen over op een antivirusproduct dat centraal kan worden beheerd, ongeacht wat voor firewalls of netwerkverbindingen er tussen de verschillende bedrijfsvestigingen staan. Bovendien hebben ze ook graag correcte updates en controle ...
Simple, effective spam filter. Well designed private data protection. Unusually complete parental controls. Remote management through network map. Encrypted vault folder can be sealed remotely. Cons Heavier performance impact than last year.
Those accessing Trend Micro's Web site can find technical support tools and security updates. Once users gain access, please visit http://esupport.trendmicro.com This threat is an example of the new breed of Web threats being developed by ...
"The switch to Trend Micro has reduced technical support 'trouble tickets' by 10-15 percent," said Jeffrey Rapini , IT group engineering manager for Jenny Craig . "At our main data center that handles about 1000 of our 7000 total users, this translates ...
Trend Micro Leads in AntispamPR Newswire (press release), NYIn addition, a recent report found that Trend Micro Smart Protection Network helped reduce malware-related customer support calls by up to 75 percent. A cloud-client security architecture designed to stop Web threats, Trend Micro Smart Protection ...
BOSTON - Japan's Trend Micro Inc, the No 3 maker of computer security programs, introduced a new line of software on Tuesday that runs on home networking gear, protecting groups of PCs from viruses. The company, which touted the product as the first of ...
In terms of technical support, partners receive support ranging from on a 24/7 basis with shared Technical Account Managers access to a toll-free and email ...
When a user selects the "Remote Unlock" option on the phone, he or she is presented with a challenge code that lets the help desk unlock the appropriate ...
... dedication to its customers and partners -- the company has been consistently recognized for its channel-friendliness and superior Customer Service. ...
Helpful live-chat support. Effective malware removal. Scans for vulnerabilities. Few pop-ups. Rates sites by reputation. Parental control better than most. Accurate spam filtering. In-browser keystroke encryption. Remote management. System tune-up.
Trend Micro said its plans call for continuing customer support for the existing LeakProof product, but its long-term plans call for integrating the LeakProof data-leak-prevention capability into its desktop and gateway products. Trend Micro, which is ...
