Posted by contact help
your customer service sucks, the number you give on this sight does not work and when I try to do the online it goes nowhere fast. All I need is a cord for my dvd player and cannot find a way to get one.
Sylvania customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Sylvania.
03
Nov
08
May
31
May
Posted by John
Tried the 800 support number on the Sylvania website, with a question regarding a replacement battery for a 6-year-old SDVD-9017 portable DVD player. Customer service would not help unless I cold provide them with the serial number of the unit -- which is worn off, after years of use. They would not connect me to tech support without me first providing the serial number. We went in circles. Got nowhere. WORST customer support I've EVER encountered!
27
May
Posted by Sylvania
Bought two car TVs not ago year ago for kids to watch on the way fur vacationing. Both TVs not working when you turn on the screens has a lot of lines in it. Only used a week at the most about to go on vacation again got them out to get ready to use then I seen that they don't work.
Sylvania TVs
17
Apr
Posted by james morrison
on march 24 th i purchased an undercounter radio from Can Tire. Since then I have talked to the Philippines twice and sent 3 E mails the reference # is PTS0329182504 If this company, Curtis is representing you they are doing a very POOR job. Can somebody please help with my little problem
04
Apr
Posted by Anonymous
What a piece of junk. First I bought a 10.1" portable DVD player. It stopped working - battery wouldn't recharge - after a few months. Best Buy wouldn't take it back since it was discontinued so I bought a 13.3" portable DVD player. Less than 2 months later it simply stopped working. The battery will not recharge. Called Sylvania but they had me call Curtis. They can't do anything without the model number but she said the numbers on my DVD that I read to her were not the model number. Hello? Besides, it had been over 30 days since I purchased it. Useless.
20
Jan
Posted by Anonymous
Purchased one of your 9" Android Tablet with integrated portable DVD player and 10 months ago and the battery will not recharge. What do I do because I can't find a replacement battery or a professional to put it in. There was no warranty listed anywhere on the box or the instruction booklet inside. I should hope that it should last longer than 10 months. I am 74 and am the only one who used it - NO KIDS!! What can I do with it?????
23
Dec
Posted by Anonymous
My sylvania tv/dvd 320ssx have a problem issue: blinking in colors. The original remote control is not not working, so I buy a original New one. I do not know of I have yo set the new control. If I have to do it, how I can make it if my tv not response. Please help me to resolve the problem.
Thanks!!!!
23
Dec
Posted by Anonymous
My sylvania tv/dvd 320ssx have a problem issue: blinking in colors. The original remote control is not not working, so I buy a original New one. I don't know of I have yo set the new control. If I have to do it, how I can make it if my tv not response. Please help me to resolve the problem.
Thanks!!!!
23
Nov
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Sep
Posted by Anonymous
I bought a 9 inch dual dvd player for my kids for long beach trips. It worked great the first 3 times it was used. However the second dvd players screen went out. I contacted service support (curtis tech support) or something. They could not replace or sell me the second half of the dvd player set even with the serial and model number. Very disappointed!!!
25
Aug
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Jun
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Jun
Posted by Anonymous
I first purchased a DVD player for my girls TV, then I purchased the DVD player with 2 screens for the car within a week of the first. Within 30 days now, BOTH of the items I purchased will NOT play the DVDs. Even BRAND NEW DVDs that have NEVER been used/watched before will not play. It says 'Loading' and then a moment later says, 'No Disc'. How do I implement the warranties on these items so that my kids can watch their DVDs since we travel a lot back and forth to Children's National Hospital for my Youngest daughters treatments & we no longer can afford cable, so all they have are their movies. With a family of 5 on a LIMITED, FIXED budget and to have a daughter with a medical condition that requires a lot of treatment, I cannot afford to purchase more DVD players. I have never had an issue with Sylvania equipment before, but for BOTH of these players to have the same issue; it seems to be on the manufacturers side of things.
09
Jun
Posted by One MOM who is BS
I bought the dvd players for the car. First time the piece that you slide the strap through broke off so we couldn't connect them to the car head seat. I exchanged them at the store I bought them at and the same thing happened not only to one of them but BOTH of them. For $145 I'm thinking that maybe they should have been made to hold the weight of the players not so that they break every single time. SO ANNOYED!!!!!I've emailed and no response..NOW its time to call!!!!
12
May
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