Stream Energy customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Stream Energy.

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20
Jan

Posted by Non


on 1/20/17 at 7:09AM

I contacted Stream due to my services being disconnected on 01/19/2017, after the payment was made on 01/18/2017, I spoke to Chris who transferred me to a supervisor by the alleged name of Jacob, who was no help he advised me that basically I should have paid on time and the payment would have been reported mind you I had until the 19th and I made the payment the morning of the 18th. He also advised that now i have to wait 5 days for service to reconnected and refused to allow me to speak to someone else after I requested at least 3 times. When I called back the call rolled in and this person pretended to not be able to hear me when I requested a supervisor again, now mind you he was hearing everything up to that point just fine. I am so over this company.

11
Nov

Posted by pissed off


on 11/11/16 at 11:15AM

I will not renew my service contract with Stream. the worst customer service. horrible online payment system. probably rigged. I will report this to the authorities. Horrendous!!!!!

24
Feb

Posted by Horrendous customer service


on 2/24/15 at 5:53PM

Extremely RUDE! Nester-lead supervisor was decent, however; completely unable to correct company mistakes and was not apologetic for his co-workers inept attitude with handling customer service. Lydia another supervisor found it acceptable and completely dispassionate that my electricity was disconnected while 30 degrees outside. Lydia thought it would be funny to advise me that she was having a most wonderful day and hoped I was as well, this is what she stated since I advised her she would be waiting on the phone with me as I waited for my service to be reconnected, she had to make conversation or she would have to disconnect the call. Laura-customer service was all to prompt and with no remorse advise me there was not a power outage in my area but my services had been disconnected. All these associates told me that this is all they could do for me and I would simply just have to wait for my services to be reconnected in the possible 24-48 hours. When I asked each and every one of them that I had not been notified of any future disconnection, even when I spoke with an associate 3 days prior, all but Nester (except for the last 10 mins on the phone with him) simply stated my services would be reconnected within 24-48 hours, with a smart something possible 3 hours. AGAIN horrendous customer service!!!

09
Feb

Posted by Anonymous


on 2/9/15 at 9:41AM

Who monitor your stream associates for as dealing with people to get them in the business. Because there is an SD in the atlanta area approaching women the wrong way to get in the business. He is also selling the business on dating websites to allure women into being in a relationship with him to get them in the business. This is not right and I will do whatever it takes to get this situation taking care of. Thank you! Bad Business

13
Jun

Posted by Anonymous


on 6/13/13 at 8:42AM

I call the number and can't get through...very, very frustrating. I guess I will just stay with my current provider.

20
Sep

Posted by Anonymous


on 9/20/12 at 8:41AM

Their customer service is the absolute worst customer service I have ever dealt with. They double charged my card taking my kids grocery money and would do nothing to help me get it back any sooner than 3 weeks. I will be changing companies and reporting them to BBB. I would not recommend going through this company.

06
Sep

Posted by Single mother in Texas


on 9/6/12 at 7:04AM

I am a single mother of three boys and had been a customer of Stream for over 5 years. My electricity was disconnected because I had accidentally paid the amount of my previous bill leaving a balance of $45.00. After I paid the balance I was put on hold for 2 hours and kept getting disconnected and having to call back over and over again. This made me over 2 hours late to work... I could not leave my 3 sons (ages 15, 13, and 10) at home without electricity in the middle of August in Texas and I could not risk losing my job for being on hold for hours... So, I was forced to break my contract and call another electric company. I called, and wrote many letters explaining my situation and they said the were sorry but they refuse to reverse the $250 early termination fee. This company dose not care about their customers and will not work with you.

27
Aug

Posted by me


on 8/27/12 at 8:02AM

The service is great but the some of the agents cannot do basic math thanks to whomever the lady was my sevices are cut off due to her error instead of fixing the problem she just notated the correct amount in her notes someone need to be held responsible an there is no one to help exspecially the supervisors i have spoken to.

08
Jun

Posted by Anonymous


on 6/8/11 at 6:23AM

Phone number was useless as it sends you to a recording

28
May

Posted by Anonymous


on 5/28/11 at 10:11PM

The best number to call is 877-220-8851

Their hours are:

Mon-Sun: 8:00 am to 8:00 pm
(all times Eastern)

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