Read the reviews below to see the experience other people have had when dealing with customer service from Sally Beauty Supply.
This was the worst experience I've ever had in any store. I have breathing issues after heart failure. No one was in the store. I wore a mask and a black human berated me. Then I was asked if I wanted to carry $90.00 worth of products in my arms or pay for a sack. REALLY? I swear you idiots must be from stupid California or idiot New York. Here in Texas we get the word out real quick. Boycotts are coming your way I promise. ?
went into Sally B.Supply in north olmsted , ohio yesterday to purchase hair color. At check out i gave my info and when asked to say yes or no if it was correct i questioned the clerk as to why the wrong address and information and that i could not say yes to 'is this correct' she had an immediate curt response that that is the way it was - and that the computer systems cannot correct this problem. My entire 5 minute experience then escalated with a customer who defended her rude initial customer service attitude and stated he was a manager at a store a few doors down and customers like me are all over and it isn't the clerks fault/ I WAS AGHAST -- I asked to speak to manager who was on break. All i can say at this time is fix your computers to have the correct customer information hire a tech company to get to the root of the problem / i have gone through a stolen identity once in my life and wrong info is not acceptable / I will not be shopping at this branch anymore / WRONG PERSON ON REGISTER - AND I HAVE 25 YEARS OF CUSTOMER SERVICE EXPERIENCE thank you
I went to Sally's in enterprise Alabama to get some more hair color and get some advice I want to purple in my hair which I order it already bleached so the lady gave me a purple permanent and that was the last one there which my hair was very long so she gave me a semi permanent pink she also sold me two coloring treatments I left the haircolor on for 45 minutes just to realize that none of it took no purple or pink today I went back two days later to ask why and they said that that was not right for my hair did not offer me compensation refund nothing just said that there was a new lady that just got hired and she didn't know what she was doing that in my book It's not good customer service
I was disappointed in the service at Sally's yesterday. I have been a loyal customer for many years!!! When asked about a product she didn't know anout it. Because their system was down I couldn't get my points credited. I had to ask her twice for their customer service number. On top of that, it was the wrong number.
Hello, I have a complaint to make.. I purchase a hair dye at sallys in Hollywood fl in Oakwood plaza... And the dye didn't work and I just wanted to even exchange for another dye and vilma told me very rudely that they do not exchange anything.. I showed her my receipt which says if your not happy with your purchase you can exchange...vilma continued to tell me she will not change my item that there's no policy for exchange or refunds... Vilma is the worst with customer service.. I shop at sallys every week and she make my shopping unhappy....
I just had to tell the powers that be in the corporate office that the store manager of store #839 in Woodbridge Virginia is awesome!
My Lââ?¬â?¢Oreal hair color that I have been using for over 20 years has been discontinued ðŸË?±. Tracy the store manager was so helpful and went out of her way to find my hair color shade from wherever she could. I canââ?¬â?¢t thank her enoughâÂ?£ï¸Â?
I have always liked Sally�s but now I LOVE my local store #839 in Woodbridge Virginia!
The manager here in Del rio to is very rude and disrespectful, I guess she was upset that I had to make request for hair from eagle pass tx who manager was very helpful and respectful in helping me with my needs. Since Del rio manager did not help me with a request that I ask her for a month in advanced but since she doesn't know about African American hair products she didn't even bother to help. Also she went off off on one of my clients who went in for some particular hair because the other store helped me out with some thing she didn't want to. I don't know if she is racist against black because that is the second client of mines that she has went off on. I told them to call another location to make a complaint like I did, I will continue to contact you guys and other stores of yours until I' am contacted back about this matter. She also said that her manager said she don't have to help us all she have to do is tell us to order it offline even though our local store provide and sell the products that we need. My name is Kenesha Ferguson and you can reach
I am needing to get in contact with management from your corporate location. I have serious concerns regarding your SALLY beauty Location In Chesapeake Virginia. I just had an incident with the cashiers at this store, I asked fro a manager they explained that this manager was not present but I would like to speak with someone at your corporate location to explain my complaint, thank you in advance for your immediate response
I called Sally Beauty to ask if a curling iron one quarter inch barrel was in stock. The lady said yes I had to send my husband to get it. I was unable to go as I had been in an accident. When he got there the lady said it was gone. No explantion was given. I would like to know the reason for this. It is the store on peachtree industrial Atlanta GA
Queen Creek Market Place Arizona
Worst SERVICE EVER!!
Earleen (The employee) was so RUDE to me and my daughter in front of other customers because I tried a spray on my daughters hair. Earleen rushed to where we were and demanded for me to give her the spray that i used and to handed to her. She had a lot of attitude, rolled her eyes and had the loudest voice. I work in the Customer service and that is no way to approach a customer. When she was at the register, I asked her if the Manager was there and she stated that this store doesn't have a manager. I mentioned to her that her behavior was unacceptable but, she continued to talk loudly and said " I wasn't being rude plus you shouldn't be trying any products" very sarcastically she continued to be rude and said "have a great night". Since when is it acceptable to talk back to customers?? Last time I will visit this store and purchase any items.
I went into one of your stores today looking for help with hair color . i was treated very bad by one of your employees. i was trying to tell her what i was looking for,and that i needed help,she started talking very loud at me,telling me you don't need my help loud, she just left me standing there like wasn't there,i then went around to next isle where she was and told her she didn't have to be so rude, i was so upset i left. this store was in Lamarque Texas. usually when i need help with something i always go to your store.
Sally's is always out of blonde hair products , yet the shelves are overflowing with brunette and black products. They seem to be catering to a specific ethnic group. They will be out of blonde products for weeks and even months. No oversight. They also hire people with no knowledge of their store or its products. An empty shelf should mean its time to reorder. They don't even notice. Get with the program. Bad service starts all they way at the top.
Terrible customer service, employees with no basic knowledge of products, always out of merchandise with no oversight obviously, and they cater to specific ethnic groups which is revealed by the lack of products for certain hair types and the over abundance of brunette and black hair supplies. Bottom line- bad management at corp. level with little to mo oversight.
My wife been cut, styling, coloring hair for over 25yrs. She submitted an application for part time employment at Sally Beauty supply. She also talked to the manager and did tell my wife that they are hiring. This was over a month ago, no call back, no response. My wife would been a valuable asset to the company. Im afraid that the manager was scared that my wife would take her place because of her knowledge in the salon industry.
Shoppe At Store 10453 On 10/31/15 I Asked Person On Register If She Was Manager Nooded Her Head Name Ana Worst Customer Service Ever I'vr Experience I Been Shopping At Sally's For About 25yrs I Asked If I Could Give My Phone # To Get The Discount I Said Just Moved Got My Stuff All Over The She Said Out Of Town ?,, I Said Know Than I Could Tell She Change Her Time Of Voice As If Was Funny ???,, I Go To This Location Because Is So Close By But I Will Not Shop There Anymore I Work Retail And Mystery Shopper Is My Experties This Manager Needs To Have New Traing And Be More Cordial With Vip Cudtomers
This isn't a comment, it's a WARNING.I had called Sally's the one in Michigan on Ford Rd, next to David's Bridal Shop and Target.I called to ask if they had alcohol free hairspray, Jessica said yes it was called Ion.So then I called back to ask directions, she gave them to me. So I drove all the way there and when I arrived I found her,the other 2 hired help was way to busy talking about their up coming plans,so she looked everywhere and came back to tell me they had none she said sorry and walked away to register,no customers where there.So I asked if she could call another store to see if they had it,she called Allen Park and they did.So I asked when they had their next delivery could they drop 3 bottles to the Dearborn store ,she then said they didn't do that.So I asked for a MGR to call me since there wasn't one there.Noone ever called . Four days later Jessica called when I went to get them I thought I'd get a MGR apology ,but no nothing .No customer Svc , they obviously need help in MGR dept .
I went to the Manchester store in the on west middle turnpike and I was very please when I walked in I was greeted by a beautiful lady nice smile and she was willing to help me in any way possible from the process of dying my hair the pros and cons she made my day I don't know her name but she had the sweetest country accent
This is regarding the Sally's in Graceland shopping center in Columbus Ohio. The people that work there are super useless. But my biggest complaint is the fact that the manager of that location smells so bad that you can't even breath. And he could be all the way in the back office and you can still smell him. It doesn't matter if it's winter or summer this guy is disgusting and someone needs to let him know. I hate going there because of it. There's no excuse for smelling that bad.
this Sally has a new address. its 20258 US Highway 18 #470 Apple Valley, Ca. I was there asking the receptionist if there is something I can do to blend in my halo hair extension with my natural hair. She showed me a "COMB" that blend hair very nice with extension. so I bought it since she seemed she knew what she was talking about. Went home and tried it, ran it through my hair and extension and realized what the women sold me was a precision cut texturing comb!!! and watch all my hair fall to the floor!!! I called her and was upset and told her I didn't want my hair cut, that's not what I was looking for!! She was rude and said that is what she told me. I will never go to another Sally Beauty Company again!! Needless to say I should have read it before I purchased it, My fault my error.
