Princess Cruises customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Princess Cruises.

Apr

Posted by Anonymous

on 4/29/13 at 11:59AM

My husband & I cruised to the Southern Caribbean from April 16 -26, 2013 on the Emerald Princess. Two days after we returned, we received an e-mail that our credit card had been compromised with a charge from Sofia, Bulgaria. The account had to be closed & the cards cut up. Our card had not been in any other hands than those on the ship. It seems logical that some employee on the ship had availed themselves of our account. i may not be posting this in the right place but I'm tired of searching for a spot to write my comments.

Apr

Posted by Anonymous

on 4/9/13 at 4:58PM

I am a member of the Captain's Circle and have taken many cruises with Princess. My husband and I took a cruise on the Ruby (3/24/ Princess and I was so dissapointed. It was the worst cruise I ever took. The ship was not that clean, the food was not that good, and there was rust all over the ship. The commodes were overflowing and half the time no paper towels to wipe after washing hands. I don't know what happened to Princess but, I will never cruise with Princess again. I intend to put this info on Facebook and anywhere I can.
We were told that Carnival has taken over Princess and that is the problem. If that is true, that was a big mistake. Linda Summerfield Mason

Oct

Posted by Relentless

on 10/24/12 at 6:43PM

Try to call them! What a joke! Called three times and hung up after 30 minutes each time. They must have 1 customer service rep per 1,000 callers.

Unbelievable. Spent $7,000 and can't get a hold of them before my cruise.

Never again.

Sep

Posted by jeanm508

on 9/30/12 at 1:19PM

I am a circle member and have enjoyed every cruise I sailed on with princess over the years. However I am a smoker and the rules regarding smoking are questionable. I understand not smoking in rooms however now passengers cannot even smoke on balconys. I had a cruise booked for 11/2012 but cancelled due to this rule. Maybe you should consider a block of balcony rooms on one side of the ship for smokers. I know am cruising on NCL in place of princess in Nov. Please consider blocking some balcony rooms on one side of ship for smokers. I will be happy to sail again in the future if changes are made. Thank You George Medeiros

Dec

Posted by Anonymous

on 12/23/11 at 8:36PM

We recently sailed on Sun Princess (September/October 2012) and when we visited a silk factory (China or Korea), we purchased a handmade embroidered picture in a frame. We paid for the item and in the meantime it was whisked away to be wrapped, so we didn't actually see it being wrapped. When we got home, we discovered that it was the wrong picture -nothing like the one we had selected and paid for.This was very disappointing and we would like to warn other people to be more aware when the goods they purchase are taken away to be wrapped. Annette was on our ship to inform us of our ports of call, so perhaps she could be told of this.

Oct

Posted by Anonymous

on 10/22/11 at 7:12PM

I have Travel many times with Princess Cruise and I have always had a great time this has a lot to with with their staff.Then entertament has always been wonderful a entertainer by the name Sammy Goldstein is a big part of why we returning back to Princess.This comeing Dec I had plane a trip on the ship that Mr Goldstein was going to be on. I just found out today that he has been moved to another ship becaues the cruise director clams that Mr Goldstein doesn't know enough spanish to perform for the spanish speaking people .What I don't understand is that Mr Goldstein has been with this Cruise line for over 25years and has done this same cruise before and had no problems.Iam very upset that this cruise director should of left well enough alone the passengers know what they like I would like to see Mr Goldstein be put back on the Caribean ship for Dec. I would really like to see someone look into this matter before Dec18,2011. I would hate to stop cruising with Princess.Thank you very much .Ms Reyes

Viewing Princess Cruises customer service reviews 26 - 31 out of 31

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Princess Cruises customer service reviews

Apr

Posted by Anonymous

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Sep

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Dec

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Oct

Posted by Anonymous

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