Read the reviews below to see the experience other people have had when dealing with customer service from Porsche.
I have had several reasons to utilize Porsche Service at Desert European Autocars in Rancho Mirage California and I have been very impressed with the quality of technical and customer support. Steve Morehouse, service director is an exceptional talent at customer service and vehicle repair. He is a genuine support for your brand and company.
A very satisfied customer
Also just purchased a Porsche Panamera (2012) form Inskip in Warwick RI. DEaler was the worst to support me. Car was hit by a woman running a red light. Car was built great as I walked away un injured, however, the car is shop four months now and I continue to make payments on it. Can't get a small part from Germany until the end of November is the latest (it changed every two weeks). My daughter got married and I asked the dealer for a loaner for one day - they said 'no' They give loaners out for oil changes, but not for a $30,000 repair. Sorry, not good customer service. By the way - for those of us in the Manufacturing world, Porsche has a 'Porsche consulting company' that goes around teaching other factories how to be lean and efficient based on the Toyota production system. Yes, they actually consult on how to be good in manufacturing and customer response...can you believe it?
Boardwalk Porsche of Plano texas has been an awful dealer to go to. I have Porsche Panamera 2011 that they have managed to keep for sooo long that I feel I have taken this car to the dealership more often than driving it. You have a salesman who will not return your call and a service manager who thinks it is beneath him not to return calls either. First I was told that my panamera software had to be reset due to a "check engine light" coming on then it happened again and now they say I am in need of a charcoal canister and vacuum pump that is backordered and had to come from Germany. For some reason not one part is here in the states. Why sell a car when you cannot get parts? This will be the first and last car from Porsche. Lexus is a much better product and Sewell Lexus is top notch in their service. Year after year they have won awards for this recognition. And they deliver or pickup your car to service for convenience! When you pay for a car worth $85000 one does not expect that you be given a Hertz rental car nor an Audi for that matter. I cannot imagine JD power rating Porsche as number 1. That is such an under statement!
