MoneyGram customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from MoneyGram.

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Viewing MoneyGram customer service reviews 26 - 50 out of 59
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06
Jul

Posted by Anonymous


on 7/6/14 at 6:38AM

This company absolutely sucks. All I wanted to do was send some money to a friend and the next thing I know I'm being asked a million personal questions. It was none of these peoples business why I'm sending money to my friend. They don't need his address, they aren't mailing him anything. By the time I answered the question of how I know the person I am sending this to for the 300th time I was so pissed off I couldn't see straight. They made me feel like I was some sort of criminal. I felt like I was being interrogated. I finally just said "let's end this, refund my money". He agreed with the temper I was getting it would be a good idea to just end it. He said the questions only would get more personal after these anyway. WTH!!!! Never doing business with this company ever again.

01
Sep

Posted by Harvey


on 9/1/13 at 7:54PM

I bought a money order from walmart. I went back to cash it and was told that I couldn't. I was given a 1800 # which could not give me a reason for why they couldn't cash the money order. Their service it not good at all.

24
Aug

Posted by [email protected]


on 8/24/13 at 3:13PM

I know that I seem like a dumbass but I need some help. My money orders were stolen from the apartment complex I live in. I'm pretty sure I left the receipts attatched to the money orders. For some reason my roomate gets a lot better customer service than I do. Probably because she is a girl. I still haven't been able to track down my money. How can I get my $ back?

24
Aug

Posted by Anonymous


on 8/24/13 at 8:57AM

I am dealing with the same thing as the other people on here. i purchased a money gram money order for a partial deposut on an apartment and was unable ti move. thw apartments sent me the money order back with their name in it. now i can't get my money back. i think we all nwed to get a lawyer and put a stop to them ripping us off

23
Aug

Posted by Anonymous


on 8/23/13 at 10:54AM

Do not purchase moneygram money orders from Walmart. One c you fill the money order out and fail to use it Walmart Cooprae states the moneygram money order can be refunded at Walmart. Money gram says Walmat should refund the money order. Walmart Managers refuse to refund the money order wven with the purchase reciept in hand and then will tell you "The Cooperate Office is mistaking and they dont know what they are talking about" This is the worst place to get involved with concerning money orders

07
Aug

Posted by Anonymous


on 8/7/13 at 11:12PM

My niece just purchased a money gram at CVS in San Antonio to pay her apartment rent. The money gram was accidently torn and apartment refused to accept it. CVS will not take it back nor can they help her in any way. Money gram will not refund her money for 30 days or more.
She is a student and this company needs to get the hell out of Texas.

Money Gram - you are messing with our Texas children and we do not take kindly to that. The Attorney General of Texas will be notified as well as the Better Business Bureau.
Fellow Texans - time we kick their company out of Texas.

15
Jul

Posted by MAD IN MOREHEAD CITY


on 7/15/13 at 10:03AM

I Will Never Buy Another Money Gram Money Order.they Have No Customer Service.wait Wait And Wait Somemore.you Are Never Answered
And It Is The Most Upsetting Thing To Go Through.your Money Is In Their Hands And You Have No Recourse But To Be At "their" Customer Support People???? I For One Am Calling Some Of The Companies They Deal With.
Mad In Morehead City

26
Jun

Posted by madashornets


on 6/26/13 at 4:33PM

had a money order written to a place and then found it they didnt take it after they already said they did. I had to try and refund it to get my money back. But to do so you have to send in a money order claim card which can take a month to 2 months...if that isnt bad enough YOU HAVE TO PAY THEM a 15$ free what a crock of Chet! Also you cannot even talk to a live person have to go through this very annoying PUSH 1 PUSh 2 PUSh 3 menu to get this resolved.

26
Jun

Posted by Anonymous


on 6/26/13 at 8:12AM

I purhcased a money order and made it out to a apartment complex and did not move. Hep the other writer is correct, they keep your money and them it takes them 65 days to send you a refund! 65 days! What a crock, you can call and call. Ya don't get anywhere. And everyone is foreign and you cannot understand them. I will never every purchase a MO from money gram again. Bunch of common crooks!

09
Mar

Posted by mr. Kelso


on 3/9/13 at 10:11PM

I Purchased a money order from CVS for $25 the m/o was accidently made out to the wrong DMV of NYC-instead it was to be made to the DMV of NJ. So now I must pay $15 in order to get a new M/O just to get a new M/O-this is called malicous persercution to the taxpayer,the consumer and I truly see that CVS&MONEYGRAM does not care about the consumer-only the $$$-this has&will be reported to social media as well BETTER BUSINESS BUREAU ALSO to Finance commitee. we and ex customers of moneygram will take this to news journalist that will make sure struggling taxpayers like me get justice for the political robbery. CNN,FOX,MNSBC,BET,CHARLIE ROSE,TAVIS SMILEY etc.....

03
Jan

Posted by mj


on 1/3/13 at 9:27PM

I bought a money order to use on a drama class for my kid. He's usually an outgoing kid. He ended up so shy when it came to speaking in front of a crowd that he didn't want to take the class anymore. The teacher of the class gave me the money order back. It was only $35 but the store I bought it in won't take it back. The employees there also have no idea where to go to get it exchanged, one told me to try online and I still have no idea? Nobody answered my message.

02
Jan

Posted by BEN TEN TEN


on 1/2/13 at 12:33PM

HOW TO REACH LIVE SUPPORT

I found that if you stay on the phone, after calling money gram, and let the menus run their course, 2 or 3 times, and just do nothing, but stay on the phone, the system will eventually connect you to a live representative, who still wasn't able to help me because of the amount of money I sent. I needed to retrieve a lost reference number, but was told I needed to go back to the location, or any money gram location, with ID, to get the teller to contact money gram to get the info I needed.

05
Dec

Posted by Anonymous


on 12/5/12 at 6:36PM

I been try to get in contact with somebody or anybody you never pick up my calls. How I can sent my claim when nobody answer the phone. I am very dissappointed because you offer a service worldwide and you don't keep your customer happy. This tell the consumer that you have to be very careful when we use your service.

30
Nov

Posted by SROCHELLE


on 11/30/12 at 10:35AM

Why does it take an hour to speak to a live person???

27
Nov

Posted by Anonymous


on 11/27/12 at 8:01AM

CAN NOT REACH LIVE PERSON TO GET
MY TRACKING/REFERENCE NUMBER.
MONEY TAKEN FROM MY BANK BUT NO EMAIL
WITH A TRACKING NUMBER ??WHAT UP ????
samm the upset mann

18
Oct

Posted by Oscar


on 10/18/12 at 8:41AM

I sent money through moneygram on the 21/09/12 to some one in uganda. The money was picked up by another person and not the intended person named on the transaction. When the person i sent the money went to collect it, he was told it had been collected by some one already which was so suprising.

When i tried calling moneygram, i could not get any response so i decided to email them. Some one responded after 3 days and told me they are investigating the matter and they would get in touch with me.

I tried calling them sevcerally until i managed to speak to some one after being tossed around like a fool and they told me they would investigate the matter and get back to me within 3 weeks. No one ever contacted me despte me emailing them on a weekly basis.

It has now been 25 days since i sent the money and no one has contacted me to tell me if i will ever recieve my money back.

I dont know what to do now. It seems i have been screwed by a company that refers themselves as an international money transfer company. This is all unprofessional as I have never seen such a company with such bad customer service attitude that does not care about their customers.

I now have been advised to take this matter to court and the police and hopefully they will listen and pay me back the money. I will never use moneygram again. I can never recommend them to any one to any one and i am going to make sure that this post is posted every where on the internet so that some one can do something about it. This is day robbery of the highest order. Monegram cannot continue to treat customers this way as if they are the only organistation on earth that send money all over the world. Can some one who has faced the same problem with moneygram please contact me and tell me how they got their problem sorted?

14
Oct

Posted by Money Gram


on 10/14/12 at 7:27PM

Money Gram customer service is a joke! I have been trying to ask a question for four days and all I have gotten is fustrated. Recorded menues, busy signals and terrible service seem to be the norm for this company. The only people I spoke with would only connect me with another button pushing menue. I have never had customer service this bad before. Even my e-mail was not returned. How do they stay in business?

21
Sep

Posted by [email protected]


on 9/21/12 at 3:08PM

Facts:
I purchased 4 money orders to pay my property taxes in a different state than Minnesota, the state I live in.

I wrote a single word "Marriott" into the "Pay to the Order Of:......" I did this as protection in case I lost or had the money orders stolen. I also originally intgended to pay fees owed to Marriott.

That payable line still has room to put my name in as an Alternate Payee.

I realized I wanted to pay the property taxes first because they can take my house 20 days from now if I do not pay them on time.

However, the customer service rep and her supervisor say they can only refunds the money within 30 to 65 days if I have the stubs attached to the ends of the Money orders. I told them I have something better, the actual money orders, but not the stubs, which I have detached and have misplaced or lost. "I'm sorry sir, that is policy becaue we consider the stubs as the proof of purchase." (1). I told them the underlying reason for the policy is to determine that the moeny order has not been stolen. I told them I have the Purchase receipt with the serial noumbers on the receipt. I read them the serial numbers from the actual and original money orders, which I have stapled in the file. They will not budge.

Therefore thay say 30-to 65 days is all they can do, which means I will lose the house on October 12, 22 days from now. I will try to write my name as an alternative payee and write the phrase suggested by them on the check in front of my bank officer. I will continue this story if that does not work.

This is a public company located in Dallas Texas. They continue to be as short sighted in this case and the others listed. However, I was able to talk to 2 separate individuals.

Graham Butler


P.S. I'll be looking for the stubs; if I do not find them, I am screwed, blued and Waterloo-ed.

18
Sep

Posted by Anonymous


on 9/18/12 at 2:52PM

i sent money through money gram but the indian lady at the 7 eleven couldn't help or assist me for the tranasaction number,and was waiting for some minutes.but still couldnt manage to give my tranasaction receipt cos according to her the machine or the money gram receipt doesnt worked yet...

16
Aug

Posted by Frustrated


on 8/16/12 at 1:23PM

This company has no customer service! All their phone numbers are disconnected...do they still exist?

South Africa did not know what to do with it...they sending it back...International ...lol...

02
Aug

Posted by Karinascookin


on 8/2/12 at 7:53AM

Why is it so difficult to speak to a live person? I went thru at least 5 different #'s before I spoke to someone who I could explain my situation to.I was on the phone either hearing choices that had nothing to do with my problem or on hold waiting 45 min for the next available customer service rep.Your system sucks & is need of a major overhaul. My problem is still not solved but it is costing me time on my cell phone plus my own time & money for gas to go back & forth to the store where it was purchased. Who is going to reimburse me for that.It already costs too much to send money then I have to continue paying?Get your act together & be a true customer friendly service. I was so frustrated & angry by the time I quit, my blood pressure had sky rocketed. Maybe I could have sued for your company causing a heart attack or stroke by frustrating your customers so badly.

10
May

Posted by Anonymous


on 5/10/12 at 4:11PM

Not trying to be mean about this but its the truth. The service that I receive was horrible the first person who picked up on me hung up, than the next person telling me they got no place for me to go talk to in person. I mentioned a address the court gave to me when I went there, than everytime I asked a question he kept telling he has no answers to the question that I am asking. I never heard such bad customer service provided to me. I am trying to retreive information on who receieved my money, but because no one would help and kept giving me different phone numbers to call its impossible to retreive any paper work or information on how to obtain anything. Hopefully your employees can learning on how to help a customer instead of turning people away when they are trying to resolve a problem they have in the later future. Because I had been in customer service before and I understand the steps of trying to retreive information for a customer is hard, but it should not be this hard to find out information on who received the money that I had sent. Very disappointed about the service that I had received.

26
Apr

Posted by Dissapointed


on 4/26/12 at 4:46PM

I'll add my name to the list of unsatisfied customers. I have already written two e mails to Moneygram, Moneyorders and they do not reply back. I do not think that I should pay them $30.00 for 2 checks that were already paid to them just because I forgot to cash them. After many attempts of calling when I get through a life agent, they left me waiting until I got tired of waiting.

Very Dissapointed

04
Apr

Posted by Raziz


on 4/4/12 at 8:20PM

By viewing all the comments in the list, so many complains of bad thing about Money gram...
no mater what, I just saying that human error is normal in what kind of arrangement. To avoid all that thing happened continuously, the management have to take an drastic action for the future. Just to stop all the complains.
I need some favor from Money gram. I wanted to check some information to one of the money sending from U.K to Malaysia.
Is there any sender by the name below

Sender Name: Helen Cole
Sender Address: 129 Abbey street,Nuneaton Warwickshire, CV10 0LS,United Kingdom

sending to Malaysia receiver as below Receiver Full Name: ABDUL AZIZ BIN MUSA
Receiver Contact Address:NO. 24, JALAN BUNGA KEMBOJA 11A,TAMAN MUDA, 56100 CHERAS,KUALA LUMPUR, MALAYSIA

This is because they wanted this receiver to pay the charges before they send the Money gram slip to this receiver.

Below is a parts of their email saying the receiver have to pay the charges. :-

*Before we can send your Money gram Payment Slip to you to collect your funds in any Money gram Office in MALAYSIA,You will pay your Money gram Charges of $159.00 to our cooperate headquarters in Ghana so that we can be able to send your Money gram Payment Slip to you by post to able you collect your funds in any Money gram Office in MALAYSIA.

Is there any cooperate headquarters of Money gram in Ghana?
Please assist me to all my request. I really appreciate it, so that the receiver will not become the victim if this is not a true arrangement.
Thanks

29
Mar

Posted by pissedoff


on 3/29/12 at 3:46PM

I have used money gram money orders for 25+ years and i think its a bunch of BS that you cant talk to a live person when needed.I will no longer use them as a way of paying out of town bills because of the BS you have to go through to get a refund on a lost money order. sincerly pissedoff

Viewing MoneyGram customer service reviews 26 - 50 out of 59
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