Posted by CARLARAE
I Purchased A 2012 Mitsubishi Outlander Sport Brand New Right Off The Lot. When I Made My Purchase I Was Told That I Would Receive 5 Oil Changes Free Of Charge. 1 From The Dealer (prestige) And 4 From The Mitsubishi Corporate Offices, One Would Arrive Per Year For The Next 4 Yrs. About 30 Days Prior To My Anniversary Date. I Did Not Receive A Coupon In 2013 And When I Called Corporate Customer Service Their Response Was That I Must Have Either Used It Or Lost It, When They Checked They Realized It Was Never Redeemed And Their Reply Was I Must Have Misplaced It And There Was Nothing They Could Do For Me. (great Customer Service Huh?) I Explained The Promotion And The Representative Informed Me That She Had Never Heard Of This Promotion And They Have The Right To Cancel Any Promotion Without Notice (does This Sound Fair?). I Then Called My Dealership Who Did Assure Me That I Was Entitled To The Free Oil Changes And I Was Not Going Crazy. I Spoke To Corporate Again And They Still Insisted That There Was No Promo. The Dealership Was Very Helpful In Trying Settle This Issue, We Thought It Was Settled . I Called Today To Schedule My Oil Change And Yup There Was Nothing About A Free Oil Change. Long Story Short I Believe The Dealership Is Doing My Oil Change To Keep Me Happy And Although I Do Appreciate It I Am Mad As Hell With Mitsubishi, I Did't Like The Attiude From The Corporates Customer Service Rep Or The Supervisor That Called To Tell Me There Was Nothing They Could Do About That Promotion But She Was Sending Me A Coupon For A Free Oil Change Anyway. I Told Her I Wanted The 4 That Were Part Of My Purchase Agreement.she Acted Like She Was Doing Me A Favor. No Such Luck. What Ever Happen To The Customer Is Always Right And I This Case She Has It In Writing!!!!!! I Just Want To Say My Dealership Has Been Terrific.