LA Fitness customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from LA Fitness.

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Viewing LA Fitness customer service reviews 26 - 50 out of 1,036
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11
Apr

Posted by Anonymous


on 4/11/17 at 12:49PM

I am a member at LA Fitness in Denton, TX. They have the worst customer service ever and no one is doing anything about it!!! There's a trainer there named Larry M. who has continued to harass me during every visit. I was told I couldn't use the training section or any of the equipment in that section. The first encounter he yelled and cursed at me and called me disrespectful names. The VICE PRESIDENT of the company was in that day and didn't do anything about it. He just sent him home early!!! The VP told me the only time I'm allowed to use the equipment is if no one is using it. I have a messed up shoulder so I can only use lower weight dumbbells that you can't typically find in the weight room. I grabbed the weight and walked away for a second to re-rack the heavier weight. Larry just came and grabbed the weight as I was about to lift it. I told him I wasn't done using it and since there was a second set of same weight in the training section it was okay for me to use. It wasn't even being used in the first place! As I addressed him, he ignored me and continued to walk. I tapped his shoulder to let him know I wasn't done and he looked over at me and started yelling at me and insulting me in front of all the gym clients. He stares me down or lingers where I'm working out to see if I'm close to the training section. It's shocking to me that him yelling at me is completely normal at this gym. He was very disrespectful and unprofessional. He never targets any other clients at the gym who try to use the gym equipment or workout in the "training" section. I asked the girl at the front desk to call the manager in charge and Larry came to bother me and made a big scene again by yelling. I spoke to the operations manager, super kind and professional guy, and he said he would take care of it. I called corporate and they said they would fix it but corporate didn't sound convincing. What kind of service are you running? A company who can't stand behind their company values! A company that is okay with unprofessionalism! A company who isn't concerned about their clients safety! A company who hires prejudice staff! A company who doesn't care about their clients! A company with terrible customer service! A company who doesn't care about equality! Make this right, LA Fitness!

27
Mar

Posted by Anonymous


on 3/27/17 at 9:42AM

I was at Crossroads this morning for the 8:30 Zumba class. I found spits on the floor in the classroom. I went up to front desk and I spoke with Amando the manager and told him about the spits. He was very dismissive and told me that the room was cleaned every morning. I waited for 20 minutes and nobody came. I already had a feeling that he wouldn't take care of it because of his dismissive attitude. I went to the front desk again and spoke with a woman and she immediately called for housekeeping and they came right away.first of all it was disgusting to find spits on the floor and secondly I didn't have to ask twice and Amando's attitude was very disrespectful and unhelpful. I have been a member for over 15 years and I never once made a complaint. This is unacceptable.

24
Mar

Posted by rvp7cats


on 3/24/17 at 2:31AM

Service is bad, no paper towels most times, dirty, elevators out of service for one week. Now down to one elevator.

21
Mar

Posted by [email protected]


on 3/21/17 at 8:32PM

I have used the Hollywood location on El Centro for over 30 years. You took it over a few years ago from Bally's. I have 1 hr for lunch to go to the gym, shower and then back to work. It is frustrating when gym members just sit on the machines and check their emails, text, etc. I have ask the manager Pricilla to contact the corporate office and to put up signs restricting the use of cell phones while on the machines. I don't mind cell phone use but not on my time or I will find another gym that will. Please, please fix this problem. Please have Kevin Sugg who is someone in corporte call me as Pricilla gave me his name to contact. I can be reached Cell. Pricilla told me they get at least two complaints a week on this and something needs to be done. Mr. Sugg's name was given to me by Pricilla.

21
Mar

Posted by Anonymous


on 3/21/17 at 10:43AM

I canceled my membership over the phone on February 13th. The employee assured me I would not be charged for February. However, I check my account today and not only have I've been charged for February I have been charged for March as well. When I called to have the situation corrected I was basically told I was lying because they don't cancel over the phone, however, they would cancel my membership over the phone as a courtesy today. Really?? Horrible customer service to steal money from a customer because your staff failed to do their job correctly. I was a member from 11/2014 until 2/2017 and may have went 5 times. So if i didn't have an issue with paying a membership fee for a facility i didn't use for that long of a time then why would i call and lie about cancelling my membership? An organization this size refusing to refund a customer $64 due to their employees error is an organization that does not care about their customers. I will never use their facilities again and I will be sure to tell everyone i know about my horrible experience.

This was the Mt. Laurel, NJ facility. Manager name Andrew.

19
Mar

Posted by Anonymous


on 3/19/17 at 1:43PM

Please replace Jan spin instructor 8:30 Friday fort lauderdale..Fl. Just awful .. We have complained for months .I have been a member for more then 15 years..have never had such a terrible spin .instructor..

09
Mar

Posted by gator


on 3/9/17 at 6:22PM

I have been a client of the La Fitness location at the Dulles Town Center in Virginia since 2011. During that time the facility has been fairly well maintained and the equipment reasonably maintained until about 6 months ago. Much of the equipment is well past its prime and need to be replaced. It can no longer be fixed in some cases because parts are no longer available. Much of the equipment with soft parts have pieces broken out of them or parts that are rusted or cracked. In addition this facility has cut back on the facility maintenance hours so many times paper towel dispensers and soap dispensers go unserviced. Also, the restacking of the free weights is no longer done. This use to be done by the maintenance staff, but since they have enough problems trying to keep up with the housekeeping duties free weights are spread out all over the gym.. This is the kind of things i would expect at Gold Gym of Planet Fitness but not L A Fitness. I have mentioned this several times to the ever changing managers but NOTHING has yet been done and the facility continues to deteriorate. Please see what you can do to get this message across. Thanks Carl

09
Mar

Posted by Anonymous


on 3/9/17 at 2:18PM

Please do something about how noisy the women's locker room is at the Maplewood Minnesota location. This is a problem that's been going on for at least two years, and is the reason that I very rarely use this club unlike all the other clubs in the Twin Cities, the Maplewood branch has an incredibly noisy locker room. The reason for this is very simple colon the music is really loud in the locker room which would be all right, except for the fact that there are three televisions also in the very small Maplewood Branch locker room, Each of which has a different program on, and which Each of which is playing at a very loud volume. It is a horrendous cacophony and it gives me a headache! It is so loud in this locker room and has been for at least two years, but if I am taking a shower way down the hall from the locker room I can clearly hear people speaking and the music and the blaring televisions because people talk in abnormally loud voices in this locker room because they can't hear each other over all the noise. It is outright noise pollution and it destroyed any hope of peace and serenity from having a nice workout. In fact even the sauna is invaded by this noise there simply isn't any chance to have a little bit of quiet Peace of Mind anywhere in the shower the toilet the sauna or the locker room. Why the TVs have been on full volume blasting away all this time I couldn't tell you, because I have pointed out this problem on a number of occasions to the management and nothing ever changes. Why? Why don't they care what the customers think?

08
Mar

Posted by Anonymous


on 3/8/17 at 9:13AM

You really need 2 put some of your clubs in the state of Oklahoma! Mainly in Tulsa & Oklahoma City! They are needed so badly!!!!!!!

07
Mar

Posted by Anonymous


on 3/7/17 at 6:15PM

I've been a member of the Bristol Connecticut club for a year now. Several cable machines went off line in mid November and are still off line. The club manager stated this is a corporate issue and should be corrected by months end. Is this correct as I feel the equipment is not properly maintained.

24
Feb

Posted by Anonymous


on 2/24/17 at 3:07PM

Your club at coral ridge Florida has not kept up to your reputation as an elit club.

The equipment isn't maintained the ceiling is leaking and overall very unsanitary as to the equipment and restrooms .

Planet fitness is cleaner than your operation.

I really in the past enjoyed your club but now my not renew my yearly contract for my family

09
Feb

Posted by Anonymous


on 2/9/17 at 6:48AM

The worst experience in the Altamesa location in Fort Worth Texas I need someone to contact me ASAP !!!!! I feel like LA Fitness just wants the money and doesn't care about the customer service !! customer service is the first priority please!

08
Feb

Posted by Anonymous


on 2/8/17 at 5:20PM

I belong to la fitness i workout at the location on cicero in oaklawn on 88th Cicero, we have had 2 machines that have been broke for almost a month now and the answer is we a fixing them. They are the only 2 cable machines for triceps in the building, i feel i am not getting my mo eys worth which i taken out mo thly with no problem. Maybe next time my payment is due is should say its getting fixed!!

08
Feb

Posted by Casey7


on 2/8/17 at 3:08PM

I went to LA Fitness with my 82 year mother cuz she wanted to see it, and possible sign her up for classes with people her age.
When we walked in there' were two girls at the counter and I asked her what she needed. She came accoss very impatient and asked if I had my card I told her I didn't have it and she said very snotty I need to see your license. Once she verified me I told her my mother wanted to see the place and she said again very snotty " she cannot workout." I said we be a few minutes. After my mother and I walked thru the gym we standied watching an aerobic class outside the window of the class. The girl at the counter came up and said my mother is not allowed on the floor . I told her we are not on the floor we are outside of the class. She said we had to leave without any type of concern. I asked her name and she said Martha, she insisted we speak to her manager He was sitting on the phone when we walked up. I began to explain what happened and she told us as long as she didnt work out my mother could go in and see the gym. She denied she said that. Then the manager said rudely it's liability reasons she's not allowed on the floor. I explained to him we were thinking of having her sign up for membership. He kept repeating this is a liability as we were walking towards the door he yelled at us to get out . "Real nice customer service with my 82 year old mother getting kicked out of a gym". I go to different LA Fitness in Phoenix and at the other gyms the customer service is great. I have been at this gym at 16st and Greeneway, more than the once the customer service at the desk was non existent . Very rude people that work there. . With How we were treated today I will never return to that LA Fitness t 16 st and Greenway again. I have been a member with 24 Hour Fitness which is now LA Fitness for twenty years.

07
Feb

Posted by Anonymous


on 2/7/17 at 6:38PM

Broadview gym is so dirty... Specially the bathrooms... Cleaning lady just gossips all day doesn't clean. Her little minion just follows her around like a lost puppy.

03
Feb

Posted by Anonymous


on 2/3/17 at 7:32AM

This is the saddest excuse for customer service. I've been trying to reach corporate for months. I worked at LA fitness and NEVER GOT PAID. I just want my Fing money. How is it legal for you to withhold my paycheck??????? Impossible to reach. Worst company I have ever worked for.

02
Feb

Posted by Anonymous


on 2/2/17 at 2:42PM

I joined the new la fitness on forest ave on staten island ny Sept 5th 2016.. the gym is still not opened!!!!! I paid $169 dollars... what is going on... I fell members who joined should get some sort of discount because of this delay

01
Feb

Posted by Anonymous


on 2/1/17 at 2:08PM

I am Richard Piper, a member for 8 years now. In the last several months the pools and the hot tubs for the Rockville and the Gaithersburg (Clopper Road) clubs have been in and out of service. This is important to me because I have a pinched nerve in my back that I have been rehabbing and the pool and hot tub have been two important parts of that rehab. For a while I was calling the clubs to see if the pools were in service. Then they got fixed and I stopped calling ahead, only to find that they were out of service again. Frustrating.



I don't like to complain. Running a fitness club like you do is complex and things break or wear out. But this last period has been over the top as far as I am concerned. I really would like to get a one month refund of my dues for the hassle, inconvenience, and just plain not being able to use the facilities that I am paying for.



I hope you will consider this. It is fair. Richard Piper,

01
Feb

Posted by Anonymous


on 2/1/17 at 9:50AM

Hello there! I'm hoping someone can answer a question for me? Is La Fitness planning to ever open another gym or at least expand and remodel the old one that's located in Doral, Florida? I'm not sure if you guys are aware of the overcrowding in that gym and that city keeps growing with all the construction going on around there so the population will grow along with it. If the west Flagler location wasn't so far away from me, I would much rather go there since aside from it being a brand new gym, it is also very spacious. I used to live in Tampa, Fl and I remember having 2 gyms close to me and there was always availability of equipment, meaning I didn't have to wait to the point that my training got affected. Ever since I moved to Doral, I have been very frustrated with the limited locations. This area screams for another LA Fitness. The other "closest" gyms to me are located in areas where I have to spend more time in traffic than in the actual gym. PLEASE please please make your necessary surveys to analyze this frustrating situation. I have even considered switching gyms because of this overcrowding.

30
Jan

Posted by Gym girlð��ªð


on 1/30/17 at 9:42AM

I've been at LA Fitness for several years. I strongly dislike the music soundtrack that your company has selected. It is horrible actually. Enough yo make me consider going somewhere else yo work out Everyone else I have talked to agrees. I was told that the music is selected from the corporate office so I thought I I would let you know that is terrible. When I walk into Earthfare they always have amazing music that is hip mixed with some old school. Maybe you can find out who selects their music and get some ideas there. Have a great day!:)

28
Jan

Posted by Pam


on 1/28/17 at 12:57PM

I can not stand anymore to come to this gym and 40%of matchine was broken and been broken sine September 2016 then constanly broken almost every single thing. The problem is They are just been ignored .Im not sure if the manager what is un his mind.

27
Jan

Posted by Anonymous


on 1/27/17 at 2:52PM

Our pool has been shut down since December 2016! We keep getting the runaround on its reopening. 1st it was 2 weeks then it was another week now it's they are waiting for a part to be Approved! This club is failing we h a very already lost our women's steam room.what the hell is going on! THIS IS THE NORRIDGE LA FITNESS LOCATION in Niles, Illinois. We have not had Tus. Thurs.Sat. classes for over 6 weeks!! Managers really don't care about us.

25
Jan

Posted by Anonymous


on 1/25/17 at 10:11PM

If it would rate a ZER0 LAFitnesssuch a shame. The gym at New Hyde Park could be great. An ongoing problem, broken equipment that I have reported. Management does nothing & seems not to care. THEFT, LOCKERS BROKEN INTO AND NOTHING DONE. My husband & I thought nothing of it until it happened to us. When we spoke to other members almost all of them said they had been robbed. As of now we canceled our membership (locker broken into & all cash stolen from coat & jeans...they left a dime) when we requested a cancellation we waited for the manager. He didn't even ask why we where canceling. Sort of says something for this gym. I spoke up & said "you don't even want to know why we are canceling?" He seemed to not give s**tReally disappointed la fitness just lost three customers. My husband & I + my daughter who prepaid three years & will no renew. Shame that we can't even work out without feeling anxious

23
Jan

Posted by Anonymous


on 1/23/17 at 2:22PM

Recently went to my local L.A.Fitness. Had not gone for quite a while as mitigating circumstances,(hospital & rehab) had kept me away. When I inquired as to when my membership was up for renewal as was told (rudely) that it had long since expired. An initial member of Jack La Lanne which merged into Bally Total Fitness & finally into L.A Fitness I was guaranteed a lifetime membership. As my membership with the previous incarnations had always been at 3 year intervals I didn't believe or was aware that the expiration had passed. The first person I confronted concerning this matter had no idea what to do. He turned my problem over to a woman who looked at the situation briefly & then walked away. Next another gentleman upon reviewing the situation quietly claimed that there was nothing he could do. He claimed all notices were either sent out by e-mail of efforts were made to call the individual. He stated that he didn't have an e-mail on file, & the telephone # on file was incorrect. When I inquired whether he had sent a written notice & he said (rudely) that that was not done. Getting nowhere with any individual he curtly gave me the corporate # to call to resolve the issue. Upon returning home, I did call corporate & received the same unbending response from the woman I spoke with. I was told that L.A.Fitness renewal is annual & not every 3 years. Have been with these 3 clubs since 1985 & did not want to lose the membership. while my Hopefully this problem can resolved as I've been a loyal member these so many years & have never missed my dues until this pass misstep. Your attention concerning this matter will be greatly appreciated, Sincerely Ronald Wallis P

23
Jan

Posted by Anonymous


on 1/23/17 at 2:20PM

Recently went to my local L.A.Fitness. Had not gone for quite a while as mitigating circumstances,(hospital & rehab) had kept me away. When I inquired as to when my membership was up for renewal as was told (rudely) that it had long since expired. An initial member of Jack La Lanne which merged into Bally Total Fitness & finally into L.A Fitness I was guaranteed a lifetime membership. As my membership with the previous incarnations had always been at 3 year intervals I didn't believe or was aware that the expiration had passed. The first person I confronted concerning this matter had no idea what to do. He turned my problem over to a woman who looked at the situation briefly & then walked away. Next another gentleman upon reviewing the situation quietly claimed that there was nothing he could do. He claimed all notices were either sent out by e-mail of efforts were made to call the individual. He stated that he didn't have an e-mail on file, & the telephone # on file was incorrect. We I inquired whether he had sent a written notice & he said (rudely) that that was not done. Getting nowhere with any individual he curtly gave me the corporate # to call to resolve the issue. Upon returning home, I did call corporate & received the same unbending response from the woman I spoke with. I was told that L.A.Fitness renewal is annual & not every 3 years. Have been with these 3 clubs since 1985 & did not want to lose the membership. while my L.A.Fitness Hopefully this problem can resolved as I've been a loyal member these so many years & have never missed my dues until this pass misstep. Your attention concerning this matter will be greatly appreciated, Sincerely Ronald Wallis P.S. My current My cell phone is

Viewing LA Fitness customer service reviews 26 - 50 out of 1,036
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