Posted by Jim Johnson
We have been a customer for a long time and have been very satisfied. We have been taking lessons on our Mac for three years and we cannot now get our e-Mail--WHAT IS WRONG?
Juno customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Juno.
22
Feb
18
Jan
Posted by Anonymous
This is th woprst service yet. I have been tryinbg to getr my password reset and I have received no help. why is it so difficult I have all my data and I need to access it. In the past it was much weasier and it did not cost you anything. But I can not even get to pay anyone to help. Why have a service and does not offer help. I even email united with no response
17
Jan
Posted by Anonymous
I am experiencing the same as all the other complaints. I had to pay my $11.95 today for my e-mail & I can't get in to read it. It says loading & nothing happens. I called & found out they are in India. They can't do anything I have to call technical support which would cost $1.95 a minute. No way was I going to pay that. I ask for a represented here in the United States & they said they had no one here. That's funny because the first of their call they ask for your phone # to get a representative close to you. Duh!! The said they had 5 phone numbers & gave me 2 in my area. I called & they are fax machines. The supervisor is suppose to call me tomorrow. What a HUGE JOKE!!!!!
03
Dec
Posted by do not know
I cannot reach you! your phone number yields unending questions, and the # solution listed did not work for me. I have been a member for a long, long time. Please respond. I am at (not the number you have). My email is
Apparently, I exceeded my limit. Emails are being returned. I am in the process of deleting, but my Juno inbox is unsteady, to say the least. Also, is there a way I could delete readily and quickly all unread emails over 3 months old? Thank you. Please rush. Diane
24
Jun
Posted by cherylchef2
I changed my password and cannot open my account now. For a week I have been trying to call technical support, but the prompt says it cannot understand my phone number and hangs up. I called customer service and was told that I could talk to a tech by calling the number again. Nope. Kept hanging up on me. I've had a Juno account for eighteen years, and always had a LOT of trouble changing my password, but this is the WORST! I seriously think it is time for Better Business Bureau to look into Juno. Seriously, if Juno won't help and you have problems, call the BBB. Filing a complaint with them is the ONLY way to go at this point!!!!!
23
Jun
Posted by Anonymous
Juno has the worst customer service I have experienced in quite sometime. I was calling for my mom who couldn't access her email because the loading icon never went away. She could see that there was new email and all of the pop up adds showed, but she couldn't access her contacts or read her email. She informed me she couldn't talk to someone because she would have to pay $1.95 per minute! I think that is ridiculous. She also told me she was able to email tech support about the problem, but obviously she can't see the response because she can't read her email. My mom was a Juno internet user for years until about 6 months ago when she cancelled her service and switched to their free email. I called to see what I could do. I spent 40 min on the phone being transferred between customer service and technical support. I talked to five different people and never got the problem fixed. I was told her account was inactive because she probably didn't access it for 16 days and she needed to reactivate her account. I corrected him as my mom had just checked her email a few days prior. Then I was transferred to tech support. Then I was told by another person it was an internet issue. Again I had to correct them. It is obvious this is a Juno email issue. Everyone said that if my mom signed up for the paid email they could help her. Finally, a different person gives me a website that will help my mom switch email providers stating that will solve her email problem. Yes, you read that right. The solution provided was to switch email providers. The company doesn't care about its customers or its service it provides. So now my mom has lost all of her contacts and saved emails because Juno couldn't possibly know how to fix this issue. I am beyond frustrated and irritated with this situation. I will never recommend Juno to anyone and will comment where ever I can to try to save people from the horrible service!
10
Mar
31
Jan
Posted by Anonymous
I have been a Juno subscriber for over 15 years and have been paying $10.95 per month for a long time. In discussing this in a group, I find others are using Juno and paying $12.95 per year. Their email looks just like mine and they use it just like I do. Why am I paying that amount a month. If you cannot reduce my rate, I'll change my service to Yahoo/Gmail, etc. Marlys JarviThanks for this consideration.
22
Jan
Posted by Koree
So ticked off at Juno. The more issues I have with service cutting out and I call in about it the more it seems to happen. We are up to about every 45 minutes with the system shutting off and resetting itself. The boy child and I are in college. We've lost so much time and school work thanks to this lovely little gift. I cannot abide stupid and this is someone on their end resetting my system on this b/s schedule. When I call in they say nothing is wrong but then they put me on "hold" to "see" what's wrong and they've screwed up and not muted the call so I heard them laughing and talking about the "nasty American " and what else they could do to mess up my service more.
03
Dec
Posted by [email protected]
I am writing about tech support charges.$1.95and$5.85.I should not be charged.On10/25/12 I called tech support because I could not get on the internet. I was transferred (1.95) to another dept.Then I was told the security system was being upgraded and my computer would be working in an hour. It was.I did not cause the disruption. Please remove the charges.
30
Sep
Posted by Pissed Off
Like what happened to sulebird, I just changed my password yesterday and neither the new nor old password works now. I've tried all passwords I've ever used (I write them down and remember them). Customer support is asking me for a PIN number, no security questions (like favorite pet or teacher or mother's maiden name). Their phone line has no automated option for password resetting. Tech support will charge $1.95 per minute. Once you get a live person on the phone, they say they can't help you with passwords and just tell you to email password support, which again asks you for this mysterious PIN. I've used Juno for all my business and have all my business emails and info in it. I've used Juno since the early 1990s. I don't know how I will get back in or get all those emails back. I don't recall ever receiving a PIN.
25
Sep
Posted by Anonymous
Is the worst email supplier ever due to them I have lost over 600 dollars in anew bussiness since someone thier cancelled my email.Spoke to customer support twice who had me contact tech support twice and the first men said since he could not help no charge and now i see my card was charged twice for 25,oo dolllars and neither person could help and at most between the two calls i was on line with them 10mins.If I do not get somesort if a answer as too why acct closed and for no support at all being billed 50.00 dollars I will post this on facebook,twitter,and any others I can find.
01
Aug
Posted by Upset with Juno
I just got off the phone with Juno customer no service. I thought I had cancel my Juno service last year, but no, in fact I was on a yearly account for around $10.00 a year I guess, I missed it my bad. This year I received a bill, so I called them back stating I had canceled my service in 2011. Customer service said they would take care it, and I didn’t owe anything. NOT! Now I have received a collection notices stating I owe $10.96, even though the notes on my account say I had canceled last March.
I was quite satisfied Juno dialup service for years, now would not recommend Juno to anyone.
30
May
Posted by sulebird
I changed my email password, and now I can't access my account.
I asked them to reset the password, and was told I had to provide a 4 digit pin, which I don't know that I ever had.
Now they won't respond at all, and my email account sits in limbo, probably forever, or until I can guess the magic 4 digit pin.
14
May
Posted by Anonymous
I called in December and tried to cancel Juno. I got the run around and had to get mad and kept saying I just want to cancel. Then in May they charged my credit card for another year of service. I can not find the phone number to call them again. I wrote them an e-mail and did not get a response.
I am very unhappy with Juno.
16
Mar
Posted by Anonymous
[email protected]
I am JeanPennington. I have had trouble with my Juno for three days now. I tried to get help 3/14 & lost contact with a tech. I called last night & was told by a tech that ome was not available & to call this morning & that I was being charged for the call. I would like to be credited for last night's call. I just spoke with a tech & was given my password which is the one I have been trying to use for three days & would not go through from my laptop. Then I am being charged to listen to an ad about a CD to install for faster service which I will try, but why should I have to pay for that time? I usually do not complain, but I have been very frustrated for these three days. Also, I have been asked for a pin number which I have never had one. Please advise on all of this. Thank You! Jean
03
Oct
Posted by Oldfahrt
I had been a satisfied Juno member since around 1997, but due to lack of activity in the past year or so, my account lapsed. Called to reinstate it in May 2011. Was told free email still available, but but I would be charged $14.95 the first month, to establish account, which would be reimbursed the following month & thereafter email would be free. Have been charged $17.90 every month for 3 months. Called early Sept. & was told the charge would be cancelled. It wasn't. Called again today & was promised all charges would be cancelled & this month's charge reimbursed. I should still have free email, she said. We'll see what actually happens.
23
Jun
28
Apr
20
Feb
07
Dec
27
Jul
22
Oct
Posted by tipihill
I have used juno for approx. ten years and have been very happy with the service. Do to changes in my lifestyle, I had to discontune my service. I am not a person that gets upset easily but, this one person in the Costumer service department did put ne over the edge. I just don't understand what part of "I want to permantly Cancel the internet service" they don't get!! I tried very had not to be rude. But, it came to that. No, I don't not want to open the account at a latter date, NO I do not want the free security for 3 months. No I do not want to check my mail for the next 3 month from another server. NO, NO NO, I want nothing to do with juno nor do I want to see any monthly bill withdrawn from my account three months from now. NO, NO, NO.
I will not recommend juno at this point. Unless you plan on never cancelling with them. the service was just fine. Cancellation was a nightmare.
03
Aug
Posted by maw
Have never had an account with Juno but am getting a collections billing for $19.90 Never have used Juno, never will. Why am I getting a bill thru a collection agency United Online Collections Division? I call them and you can't talk to anyone. Have to write them for any inquiries. I'm not paying for something I've never used.
