Find the latest IBM news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
IBM received more than 9,000 patents in 2017, setting a record and topping all other companies for the 25th consecutive year, according to a press release on Tuesday. Continue Reading Below. The global tech firm's 9,043 patents included more than 1,900 ...
INDIANAPOLIS (AP) — IBM Corp. must post a $25 million bond as it appeals a $78 million judgment in a long-running case that stems from the company's failed effort to automate much of Indiana's welfare services, a judge has ruled. Marion Superior Court ...
Demand for the technology, best known for supporting bitcoin, is growing so much that it will be one of the largest users of capacity next year at about 60 data centers that International Business Machines Corp. rents out to other companies around the ...
The network will provide organizations access to quantum expertise and resources to help with experiments in a 20-qubit environment. IBM Quantum Computing. IBM. Wei-Shen Wong; 14 Dec 2017. Tweet. Facebook. LinkedIn. Save this article. Send to. Print ...
(PRNewsFoto/IBM Corporation) (PRNewsFoto/). IBM has been working with Blue Prism to drive a digital transformation strategy for customers. Clients across a range of industry segments are utilizing Blue Prism to drive innovation and improve overall ...
IBM has signed big-name partners like JPMorgan Chase, Barclays, and Samsung to participate in its experimental quantum-computing project. The technology giant said Thursday that several companies and universities have joined its initiative to create ...
The company has focused a lot of energy in particular on bots, which increasingly are used to provide Customer Service and other services in applications. To that end, IBM is introducing a Bot Asset Exchange for software bot builders to make the bots ...
Did you know that Helvetica, one of the most commonly used fonts, was created back in 1957 by Swiss typeface designer Max Miedinger? While it remains a widely adopted font, technology company IBM has decided to stop using it and instead develop a new ...
IBM is increasing the pressure on Google in the battle to commercialize quantum computing technology. Quantum computers hold the promise of being able to solve difficult problems from fields such as chemistry and material science that are currently ...
Investigative Post: IBM another Buffalo Billion letdown. Many of the employees in IBM's Buffalo office, at least so far, are working in low-skilled, relatively low-paying, call center jobs. Author: WGRZ. Published: 6:33 PM EST November 9, 2017 ...
Big Blue is also hiring more staff for its customer support teams in Europe so it can provide around the clock support in the region. IBM also said it has designed a new support model for the Frankfurt data center that should ensure data is ...
Everyone is jumping on AI and its advancements and growth in popularity in the recent years have proved a valuable opportunity for businesses and households. Big industry players have already made strides in research, and some of the largest tech ...
Companies are using the digital ledger technology popularized by bitcoin in banking, insurance, and contracts—but how about using a blockchain to track marijuana sales? Canada is planning to legalize cannabis sales next year, with some regulation of ...
IBM has officially launched Cloud Private, its attempt to infiltrate in-house and colocation data centers, and link them to its public cloud services – or those from other major cloud providers. Cloud Private is a platform built around Kubernetes, an ...
These employees are important contributors to Apple's unique culture. That unique culture enables employees throughout Apple to do the best work of their lives and excel at creating the most innovative products and providing the very best customer ...
Good morning, Broadsheet readers! A Weinstein accuser breaks her NDA, mothers face unrealistic—and sometimes dangerous—expectations, and women's work behavior goes under the microscope. Enjoy your Wednesday.
IBM on Wednesday is increasing its existing parental leave and introducing a policy that reimburses employees for surrogacy expenses for the first time. The paid maternity leave available to new birth mothers employed at the tech giant will increase ...
When IBM launched the pilot of its Concur-powered end-to-end platform for T&E, which it calls Travel @ IBM, it also set up a forum for users rather than a help desk. "We weren't going to set up specific help desks for [employees] to help them service ...
IBM shares surged 5% on Wednesday after the world's first big computing company beat expectations on third-quarter revenue and gave an outlook that hinted it was back on a growth track after six years in retreat. There was no initial sign of changes to ...
From left: Wendy Clark, President and CEO, DDB North America, Bridget van Kralingen, Senior Vice President, Industry Platforms, IBM, and Stacey Cunningham, COO, NYSE. Photograph by Danuta Otfinowski for Fortune Most Powerful Women. By Kristen ...
IBM today announced two new services that are meant to make it easier for businesses to move their data and applications to the cloud. The company says the IBM Cloud Migration Services and IBM Cloud Deployment Services will make it easier and more ...
In a breakthrough for payments technology, IBM and a network of banks have begun using digital currency and blockchain software to move money across borders throughout the South Pacific. The significance of the news, which IBM announced on Monday, is ...
IBM has announced the launch of a regional cross-border payment network utilising blockchain technology to improve efficiency and reduce costs associated with global payments for business. The solution, which will be based on IBM blockchain technology, ...
The art of marketing has become much more of a science, but even with acres of data and analytic tools that were unimaginable a decade ago, the mission is more unpredictable than ever. Speaking at Fortune's Most Powerful Women Summit in Washington, ...
The Batavia platform initiative started in mid-2016 with the objective of creating multi-party, cross-border trading networks for trade finance, developed using the Hyperledger Fabric Blockchain framework, which IBM has been involved in developing. The ...
In the United States, every year, about 10,000 people who call the 911 center don't get help in time, Bitterman said, possibly alluding to this USA Today article, which noted the often inaccurate geo-data signals from indoor cell phones from people who ...
An IBM executive said that acquiring Cloudigo would help with the company's efforts to quicken database processing. 2 minute read. Share on facebook. Share on twitter. An IBM chips are seen in Kiev, Ukraine April 21, 2016. . (photo credit:GLEB GARANICH ...
From a broad perspective, trying to get intuitive through tech speech and imagery-guided buying as best as we can, as well as looking at cognition as it relates to help desk activities, or tier one activities. All of these are emerging areas that are ...
The 18 Customs nodes are in Australia, Botswana, Canada, Chile, Fujian, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Shanghai, Singapore, Taiwan, Thailand, USA and Vietnam. GeTS is expected to grow the current number of ...
IBM frequently sends license updates via e-mail to the customer representative IBM has on file. If the named representative no longer works for the company, or otherwise fails to recognize the significance of the notification from IBM, customers can ...
Serena Williams of the US celebrates her victory against Venus Williams of the US during the women's singles final on day 13 of the Australian Open tennis tournament in Melbourne on January 28, 2017. WILLIAM WEST AFP/Getty Images. By Jeff John ...
IBM said on Thursday it will spend $240 million over the next decade to fund a new artificial intelligence research lab at the Massachusetts Institute of Technology. The resulting MIT–IBM Watson AI Lab will focus on a handful of key AI areas including ...
U.S. Open taps new AI solutions from IBM Research and IBM iX to automatically generate match and player highlights. IBM Watson has served an ace. The technology company deployed its newest iteration of artificial intelligence enhancements at the U.S. ...
ARMONK, N.Y. -- IBM and SAP have released a retail solution that uses real-time data from inside and outside stores to help improve forecast accuracy. IBM's Metro Pulse uses the company's cognitive services to provide hyperlocal insights on weather, ...
IBM has announced that it is collaborating with a number of companies, including Dole, Golden State Foods, Kroger, McCormick and Company, Nestlé, Tyson Foods, Unilever and Walmart, to bring blockchain technology to the food supply industry. The company ...
Partnership gives Incedo access to cognitive power of the IBM Watson IoT platform for industry solutions. Twitter · Facebook · LinkedIn · Google+. Technology in the News. Fetch Robotics partners with Ricoh USA · Kenco releases supply chain innovation ...
The concept has been proved in trials in the USA and China, where IBM and Walmart used blockchain to track products from the farm to the retail shelf. Walmart's vice president of food safety, Frank Yiannas, said: "Walmart looks forward to expanding on ...
Walmart and a group of food giants are teaming up with IBM to explore how to apply blockchain technology, also known as distributed ledger tech, to their food supply chains. The coalition includes retailers and food companies such as Unilever (ul, -0 ...
The tech company will help retailers and manufacturers use blockchain to track the origins of food products. Elisabeth Sherman. August 22, 2017. Several corporations that sell food have announced they are teaming up with IBM to fight food contamination ...
DAYTON, Ohio (AP) — You've probably seen IBM's Watson talking on TV commercials, but Montgomery County is part of a pilot project that would put the lightning-fast, artificial intelligence system into the hands of judges across the country. Judge ...
http://www.cmswire.com/~/media/8779671fe91c416b97d9dd87c1cfa24d.jpg Shot outside the IBM Watson IoT Center. IBM supports headless deployments in its new IBM Watson Content Hub. PHOTO: Dion Hinchcliffe. Back in March, when the hype ...
International Business Machines said on Monday it will appeal an Indiana judge's ruling that calls for the technology company to pay more than $78 million in damages to the state for failing to modernize the government's welfare system. Marion Superior ...
The race to make computers smarter and more human-like continued this week with IBM claiming it has developed technology that dramatically cuts the time it takes to crunch massive amounts of data and then come up with useful insights. Deep learning ...
An email has gone out from IBM about its Bluemix cloud: after next Tuesday, the SoftLayer APIs will no longer accept connections encrypted with the ancient TLS 1.0. It's not quite a surprise that the 1990s-era protocol was still accepted: a great many ...
IBM has claimed its fifth-in-succession world tape density record with a 330TB raw capacity technology using Sony tape media tech. Back in April, 2015 IBM and Fujitsu demonstrated a 123 billion bits/in
Nitin Gaur: IBM helped establish an open source blockchain project called Hyperledger along with financial institutions such as JPMorgan, the London Stock Exchange, and Wells Fargo, plus technical support from Cisco, Intel, and the Linux Foundation.
In PSFK's Future of Health report, we spoke with Andrew Norden from IBM Watson Health to discuss both current and potential future uses for Watson. Matt Vitone. 24 july 2017. Famed for its winning appearance on the popular game show Jeopardy!, IBM ...
IBM makes headway with blockchain and encryption services; the FCA's Stephen Hanks says firms need to make decisions about their ARMs and APA providers soon. waters wavelength. Waters. Anthony Malakian · James Rundle; 21 Jul 2017. Tweet.
The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores. The technology, according to a press release, creates an in-store digital experience for shoppers.
Tone Analyzer was first trained on customer support conversations on Twitter, and IBM reckons companies can use it to monitor their own conversations with customers with a view to improving the level of service they offer. The technology can be used by ...
