Hotpoint customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Hotpoint.

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05
Nov

Posted by Thomson.


on 11/5/19 at 3:47PM

I have a hotpoint cooker, the grill element has been replaced , the replacement now has the same fault and requires replacing, I have taken photos of this grill element and it is obviously a design fault which the engineer agreed with myself. This will be an ongoing fault, the element has dropped due to lack of support. Obviously my cooker is out of warranty but this will require replacing on a regular basis.my question is who will pay for the replacement element as it is a design fault.

20
May

Posted by Catherine


on 5/20/19 at 12:33PM

We had our washer and dryer for 2 yrs. The dryer paint started to peel and then the door fell off now our washer doesn't work. These appliances aren't even 3 years old and they are both broken.cant afford new ones will have to rent
Have 2 yr old won't but hotpoint again

16
Jan

Posted by B sturge


on 1/16/13 at 8:14AM

Got the new luci hob had it under 3 months and so far have
Had to have it repaired 4 times, unable to use it for over a week over Xmas period and I'm now waiting for it to be repaired again I am now going to trading standarda

28
Nov

Posted by J.Stephens


on 11/28/12 at 12:38PM

We purchased a dishwasher 2 years ago and the plastic coating on the bottom rack is coming off so the meatal is exposed. So I have dishes that are marked up from the metal rubbing my dishes. I have tried to contact Hotpoint to see if they would replace this defective rack. no luck.

11
May

Posted by Anonymous


on 5/11/12 at 12:31PM

I would like to say my experience with techinician 133 07 0391 was the best experience I have ever had with a repairman coming to my come. He was pleasant, professional and fixed the problem fast and correct. He explained what would assist in the future to prevent this problem from reoccuring. An excellent experience. Also your response time to my repair was fast. Thank you

Boyd Kelley

03
Feb

Posted by Anonymous


on 2/3/12 at 3:20AM

My mum brought a new fridge freezer and it didn't work after 8 weeks it's still not working despite numerous repairs and useless customer services

22
Oct

Posted by Anonymous


on 10/22/11 at 1:06PM

Bought Hotpoint Condenser Tumble Drier from Kays catalogue on 3rd September. Delivery supposed to be 10 October. This showed right up until 9 October when delivery date suddenly disappeared from order. It's nearly November and I'M STILL WAITING!!! Kays tell me the hold up is at Hotpoint who just aren't communicating. No email, no message, no explanation or reason. Not a good start.

16
Aug

Posted by unhappy


on 8/16/11 at 3:53AM

Unhelpful engineer/parts department. Lack of communication/reply by email/telephone. Wait ages for part replacement.

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